I lived in a house with 10 other roomates; after facing loss of power, I decided to take the utility up in my name. 3 months went by, with a bill of $1000, and I only was able to collect $300, and was unable to pay the bill. My lease was up and PECO said they'd turn the power off, I didn't mind. We then tried to transfer my name out of the service. Not only did PECO reinstate my name on the service... they let it go on for 10 more months while I did not live at the residence anymore, racking a bill up of $10k! When I finally found this out (after having moved to FL), I talked with a complaints representative at PECO, and they agreed with me. But after talking to their manager, they refused to call me back and had a normal operator tell me my claim was denied. They then shuffled my balance off to a creditor. This company is a real piece of s*** and someone really needs to break the monopoly these companies have over these utilities to encourage more customer friendly service, rather than rape us!

I moved from a house into a new apartment on April 1. The electric and gas were already on so I called PECO to have service put into my name at the apartment and to have service terminated at my house on April 30. It turned out that the previous tenant had left a large unpaid balance, so they asked me to fax in two forms of ID and my lease to their Revenue Management department. I did this on April 3.

I called on April 7 for an update. They confirmed that they had received my paperwork and that they had to continue their investigation before they could transfer service into my name. I was told that it typically takes 3-5 days and to call back towards the end of the week.

I called on April 10 and was again told that my paperwork had been received, but that it was still being processed. The woman I spoke to was unable to tell me when I could expect to get service. She took my phone number and said I'd get a call back, which I didn't. When I got home that day, I found a shutoff notice addressed to the previous tenant and, sure enough, I didn't have any electricity.

I called the next morning and the woman I spoke to said that my order had been put in wrong. It had been put in as additional service, not a transfer. She tried to get somone in PECO's resolution department to see if I could get my service turned back on today, but was unsuccessful. She sent them an email and said to call in if I didn't get a call back by noon.

Sure enough, noon arrived and no call. I called PECO again and was told again that my paperwork had been received, that it hadn't been processed, that she couldn't give me an estimate as to when it would be processed, that there was nobody else I could talk to, and that if I gave her my phone number, someone would call me back. Unsurprisingly, nobody called.

I understand that PECO's trying to reduce fraud, but what they're doing just defies common sense. I'm a longtime PECO customer who pays his bills on time and I'm applying to take over service from a person who didn't pay their bills. If PECO had just left the service on until their "investigation" was complete, they'd have a happy customer and some revenue coming in on a location which was losing them money.

I am a land lord and PECO energy came to my duplex to inspect a complaint on the bottom floor that the electric was too high. I saw the inspector arrive but I had to leave. Before I left I was told PECO would contact me if there was any issues . A couple days later the bottom tennant's girl friend told me one light bulb on the first floor was on the seconds electric. PECO never contacted me but 2years 3 months later gave me a $7000. electric bill. Although I am a current customer for my own residence they could not find me. After much research I found out that they put the entire top floor electric in my name but never contacted me. This was all due to one light bulb.

It seem PECO can do whatever they want. They were sending the mail to the incorrect addess and they will not take any part of the bill. I filed an informal complaint with PUC but so far I haven't gotten anywhere. Peco has only given me one bill in May of 2008 and has refuse to answer my certified letters to what their position is.

How could they not find me when I was current customer of theirs.

if you can help give me a call.

Peco had refused to add me to the account at the property rented by my fiancé and I because my Social Security Number is not on the Equifax system (having never had a debt or owned a credit card). On making further inquiries I was told that I should visit a PECO location at my inconvenience with identification and pay a fee in order to confirm my identity and be added to the account, despite pointing out to them that they have been banking checks in my name on this account for 6 months (and all were paid on time).

I took exception to being asked to pay for the privilege of becoming a customer while there is no alternative to this essential public service purely because they are unable to employ a sufficient method of checking identity. I have not asked them to waive this fee, but simply to explain their policy.

As a public utility provider it is PECO's duty to respond to any public request to explain policy decisions as they are licensed by the Public Utility Authority and as such are a publicly accountable company.

Despite being given ample opportunity to explain themselves they have continued to avoid the issue and my plea for them to justify an unfair policy (that taxes those who have been careful to live within their means) has fallen on deaf ears. Customer services wrote, 'I am not in a position to justify any policy' and on asking them to pass the complaint to someone who could I received no reply.

This is a gross failing of a public duty that contractually and morally binds PECO through the privileges they enjoy in being awarded a public supply contract (a licensed monopoly).

I refuse to back down on this small but principled issue as without accountability for their actions, a licensed public utility provider becomes little more than a licensed mafia, able to withhold public services at will and impose charges on a whim! They must be prepared to fully back all policy decisions with reasonable and accountable explanation, no matter how insignificant.