Had eyes tested and said they would put the paper work thru. It is now going on the l8th week and I called them they said they did the work wrong and now will be 6 to 9 months before I see my reimbursement for this. I have been to your place before and I will tell you if this is not resolved soon I would not recomend you to my friends and family and also will call the Better Business and put in a complaint there.Date I was there on 9/18/09 the servi ce was E&M Detailed/LC/30 optamap plus, refraction, visual f. The woman I talked to was suppose to be ahead of the office. If this is not enough maybe I should call the public pulse and let them know what kind of practices are going on here.

I accidentally broke my glasses. They are 2 years old. I took them back to Pearle Vision and they wanted me to pay 50% off the current price to replace them. I simply don't have the money for this and they were not willing to budge and help me out.

I am writing to you to tell you my experience with Pearle Vision in Reynoldsburg. Firstly, I have never purchased glasses anywhere except Lenscrafters, where I’ve never had even the first problem and received my glasses in two hours. My last purchase was in 2005 and I purchased no-line bifocal l lenses and blue Armani frames. The total cost was $485.00

I tired of the blue frames and when I was your “buy one get one free” advertisement thought I could buy a new pair and also add a pair of prescription sun-glasses to my wardrobe. I know “nothing is free, ” and should have realized that this offer was too good to be true.

I could see perfectly out of my “old” glasses, but because the prescription was more than 4 years old, was required to get an eye test. I did; the prescription did not change. As I came on a Saturday morning, I had to wait quite a long time to choose my frames. I did notice that except for one style of Versace frames, you really didn’t handle any designer frames. I chose the 2 pairs I wanted. I was told the charge was about $710. Needless to say, I was shocked, as my last single pair was $485.00 Right then, I should have said, “No, thanks.” However, thinking that maybe I wasn’t up on pricing and due to inflation, I paid the required amount. The next events I will relate to you are divided according to the number of times I have had to return to your facility:

1st Time-to pick up glasses, only to find that the second pair was not the frames I ordered. So, we went through the entire process again, ordered the second pair, and I took the first pair home.

2nd Time-to return the first pair, I could not see out of them.

3rd Time-to pick up both pairs of glasses

4th Time-to return both pairs of glasses, I could not see out of them. After much time spent, it was discovered that I wore Varilux lenses and my eyes could not adapt to the “cheap” lenses Pearle Vision was trying to pawn off on me for $710.00 I was told that to get the upgrade I would have an additional cost. I put the $181.48 on my credit card.

As you can see, the TOTAL charges for my glasses, (which I don’t even have and it’s week 5), including the exam, is well over $1000. I am not happy, for I could have went to Lenscrafters and gotten 2 pairs of glasses for the same price. (Yes, I did go to the Lenscrafters in River Valley Mall and check out their prices.) Pearle Vision is NOT buy one get one free, Pearle Vision is let’s use inferior cheap products, raise the price on the first pair, and make the customer THINK they are getting a pair free. What a rip off!

I think Pearl e Vision represents the despicable side of American business. Pearle Vision will most certainly NOT get me as a return customer, nor my family, nor my friends, nor my co-workers, nor anybody who reads my blog or Facebook online. If I can even prevent one other person from being ripped off, my job will be complete.

My first complaint involved the disregard for my health and safety when the staff at this location incorrectly dispensed my contact lenses resulting in a ruined weekend, severe headache and placing me in a dangerous condition while driving my vehicle.

Secondly, and to make matters worse, many weeks later after having fallen several times, had special occasions ruined and enduring contact lense trial after trial, the end result is a refund check from the Doctor at this location as he has just advised me that my astigmatism requires a special lense. After having exhausted my time, efforts, physical well being and patience, he could not explain why he did not advise me of this after my initial exam. Perhaps he should have concencrated more on my eyecare rather than telling me stories about his wife and fishing trips!!

After my first complaint I received a courtesy call from the Manager of this location and the District Manager for this area acknowledging my complaint but there has been no follow up to date. I would not recommend Pearle Vision and will make it a point to make others aware of the negligent care I received from their staff. I am in the process of arranging another eye exam for a second opinion not only to obtain the corrective lenses that I need, but also to support the fact that Pearle Vision was negligent in handling my eyecare needs.

DR, Plantation, FL

i purchased a pair of rimless glasses in june, 2008 from pearle vision. as of today, december 21, 2008 they have cracked 3 times. I do not have a job that is detrimental to my glasses, i do not do activities that would cause my glasses to break, i have had many other pairs of glasses that have not cracked, one pair that i have had for four or five years is the same type (rimless) but i have to still wear them because my new ones keep cracking. of course they will not repair or replace them for me unless i pay for them last month, november 2008, i paid 237.00 to have them fixed and today they are cracked again.