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Chaoku
July 12, 2011
Stay Away From This Company!
I ordered a Radiator for my Dodge Ram 1500, 4.7L. Within an hour of putting the radiator on, it had started to warp from standard pressure in the cooling system. Within one day it had started to leak, and within 2 weeks the whole radiator failed. It started to leak from the seal between the core of the radiator and the tanks. By the last day it was losing a gallon of coolant every 10 miles i drove. When i went back to review them and ask for my money back. They had deleted my account and deleted my review. The amount of hassle i would had to go through to get my money back just isnt worth it. Dont ever deal with this company, they are in business to take your money, then walk away.
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gazookie2
June 27, 2011
Do not waste your time
Like the rest said...stay away from these guys. Very poor sales and incompetent customers service. I overnight-ed an order and it's the third day. I was sent a DHL tracking number but somehow the part is in route via UPS ground and will arrive in 5 days!!!
I will let all my mechanic buddies know about them for sure.
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Carren
February 23, 2011
Customer service does not answer phone
Ordered auto parts from PartsTrain.com. 12 days later I am still waiting for delivery. My credit card has been charged. Customer Service does not answer phone.
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hurtados
June 28, 2010
Shady Business Practices
I ordered a carpet kit from Parts Train and received heavy duty vinyl flooring instead. Efforts to return the item have been unsuccessful. The company continues to say they are sending a shipping label, but I have not received anything.
I have involved my credit card company to dispute the charge and even they are having no luck. Stay away from Parts Train. They are shysters.
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OB Chris
May 17, 2010
Exorbitant Shipping Charges
Being a company that orders parts online several times a week, I was shocked to be charged over $80 in GROUND shipping and handling for 2 small and light-weight parts that cost $60. When I called to complain, the customer service adviser told me that I had 3 opportunities to see the shipping charges. He was basically telling me I was stupid to miss it. I admit that I didn't look - My bad for assuming the ground charges would be $15-20. One of the parts arrived in 2 business days but the other took 8 business days. He said I could return them but they would not refund the shipping! After much back and forth, he agreed to refund all charges if I paid the return shipping. On principle, I am paying the shipping to return the parts and will NEVER buy another part from PARTS TRAIN.
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Ebrimejo
May 13, 2010
Customer service does not answer phone
Ordered auto parts from PartsTrain.com. 12 days later I am still waiting for delivery. My credit card has been charged. Customer Service does not answer phone.
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Bikrome
April 2, 2010
We say avoid this copmpany - avoid it
For over two months now we have been trying to get a credit from this company that their cutomer service supervisor Patrick Lim committed to. They sent us the wrong part. In trying to deal with this company the time to get someone on the phone is ridiculous, the people taking the calls are either not helpful or won't flow you to the proper resolution then after 10 - 15 calls on follow up with the Supervisor the issue is not resolved that is just horrible service. This Supervisor then the woman in the home office claimed "we understand your hassle, we are sorry and we will credit you back for your inconvenience". That was in May, with our follow up in June and July some 15 calls with no follow up from the company and STILL NO CREDIT. WE say AVOID this company - AVOID IT.
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J.
August 17, 2009
Avoid this company
Purchased an oxygen sensor from this company and they sent me the wrong one. Website information is confusing and misleading.
Customer service provided terrible service from the beginning. They are not helpful in the least. Time to respond and pickup a call is very poor then the reps are even worse. Seems to be 'outsourced'.
Still waiting for the credit for my hassle as their 'Supervisor' Patrick Lim committed to returning our money for the hassle of dealing with this poor service.
He was supposed to follow up - he didn't. Call to office met the same rhetoric. Woman in management said I understand and I will make sure it will be taken care of. It's August (2 months later) no credit as committed to.
Avoid this company as the time spent dealing with them is worse than actually the attempt to save a few bucks due to their lower price !!
If management won't take care of an issue then forget it !! We tried to get this Supervisor on the phone (no kidding) 15 times, never a call back, email, nothing. Finally get him on the phone and he has no clue. What is your order number he says ...no notes on the situation, totally clueless.
I don't like waisting our time - AVOID THiS COMPANY !!
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Jack
August 3, 2009
Avoid this company
Purchased an oxygen sensor from this company and they sent me the wrong one
Website information is confusing and misleading
Customer service provided terrible service from the beginning. They are not helpful in the least. Time to respond and pickup a call is very poor then the reps are even worse. Seems to be 'outsourced'.
Still waiting for the credit for my hassle as their 'Supervisor' Patrick Lim committed to returning our money for the hassle of dealing with this poor service.
He was supposed to follow up - he didn't. Call to office met the same rhetoric. Woman in management said I understand and I will make sure it will be taken care of. It's August (2 months later) no credit as committed to.
Avoid this company as the time spent dealing with them is worse than actually the attempt to save a few bucks due to their lower price !!
If management won't take care of an issue then forget it !! We tried to get this Supervisor on the phone (no kidding) 15 times, never a call back, email, nothing. Finally get him on the phone and he has no clue. What is your order number he says ...no notes on the situation, totally clueless.
I don't like waisting our time - AVOID THiS COMPANY !!
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Jblaze1979
June 28, 2009
lying about delivery time
I just placed an order with them, and to my surprise every product i ordered didnt qualify for two day ship; eventough i paid extra for it. I recommend not use them they are liars.
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