On 12/20/2010, I purchased a Pandigital reader from radio shack. Infact, I purchased two readers. The sales person, (333Jec) made it a point to tell me about the warranty. He told me that since my girls were the ones using the pandigital reader it would be a good idea to purchase the warranty especially because children break things. Well my daughter broke her pandigital. I found out that what the sales person told me was untrue. He just lied. On June 26, 2011, when I called to get a replacement on the broken product, the person I spoke to said they would not replace the product because it was not covered. So Radio Shack sales people lie to get a sale. I have been told the warranty only cover a replacement if your product had a defect. Why would I pay $17.99 for a one year replacement plan for a company’s defect? The company should have its own policy for replacement of its product. The warranty was to cover the children’s accident.
On June 26, 2011, I called the complaint line spoke to a Jolane, who gave me a complaint number 894754 and she promised me that someone me about my replacement with two (2) business days. Needless to say, I have not heard from anyone. Was this just another dishonest statement from radio shack?
I believe my pandigital needs to be replaced as I was promised it would be.
I have been warned by many people to not trust radio shack. Now I am wondering if they were correct.
Hope to hear from someone soon.
Joyce Barnes, 1302 Tatemstown Rd, Chesapeake, Va 23325 telephone 757-233-6984