Word to All,

I made the mistake of ordering VoIP service for my small business from Package 8. Please do not make the same mistake I made.

Their easy set-up and installation was nothing short of a nightmare. The installation instructions were vague and incorrect. It took 1 1/2 days to get the system operating at all. 1 week later, it's still only operable on a "sometimes" basis. Tech support is rude, indifferent and makes you feel more like an inconvenience, rather than the reason for their existence. Per their instructions, we ran a diagnostic check on a Friday night and emailed it to them. We had to call back on Monday (after our service went down, again, (during our peak business) to inquire about the results.

Needless to say, the system is going back. I couldn't recommend this system to my chief competitor. Beware!