My husband and I just purchased a Viking Refrigerator from Pacificsales in Irvine. We were told it was a "floor model". Upon deliver we discovered that wasn't the true case. It was so badly damaged that our Viking Executive Appliance Repair service would not even touch it. We were given an extensive report of all the damages. Which included electrical taped wires, etc. Come to find out the refrigerator was already previously sold to a customer, they returned it due to damages, the store put it back out and sold it to my family as a "floor model". The door doesn't even shut so the alarm continually goes off. This unbelievable that a company would allow this to be delivered to someones home. Appalling! I have called, I have called the District Manager everyday, I have sent faxes, I have sent letters, I have called the Corporate office for the President Phil Lee and NO RESPONSE. It is obvious that this company does not need customers! Buyers Beware.