Cannot believe how this store lies through their unworthy teeth. This company cost me a good deal with another company that would have delivered my range in a timely manner by lying about delivery date. I had to finally cancel my order have 2 dates came and past with the same explanation of not having the range I ordered in their warehouse. I hope many people read this and choose to not go through the same trouble I went through. I will NEVER shop or recommend Pacific Sales. I'm totally disgusted.

Beware of this company! The salespersons guarantee they will price match within a certain amount of time. I purchased a range from them. The installation was terrible, the delivery persons were fighting with each other. I found price less than what I had paid. When I brought this to the salesperson's attention, I was told they only guaranteed price from "store" as this was an "online" price, but he would see what he could do. The next day he called me to tell me the company does not ship to Ca. so would only give me 1/2 of the price difference. I called him back to tell him that I found another "STORE" in Ca. and the price was even less. He called me back to tell me that it was only "LOCAL" stores. I kept telling him just do the right thing and stop trying to find reasons not to price match. He then said I was "extorting", hello, I am only asking them to stand by their policy and promise at time of purchase. Beware of delaing with this company, do your homework and shop around. When I tried to return this item because it wouldn't fit property, they wanted $450.00 to return. Google this company and read the reviews, I am not the only one, there are a ton of complaints!

We are remodeling our house and made a significant purchase >20k of sink/shower fixtures and two vanities. We were told at the time of order that it would be 4 weeks. Anticipating worst case scenario we scheduled the installation at 6 weeks out. Come installation, we discovered one sink was ordered incorrectly- and had to be re-ordered - another 7 days. That mistake is now two weeks late. The vessel sink is apparently "untraceable" but en route from China, Texas or any number of locations, depending on who we talk to. The other vanity- which was ordered directly from floor model- apparently "changed design" and went from two components to three components. Well, our trusty salesperson ordered two components. Sure, human errors occur. In fact they reminded us of this several times-- as if this was our issue. But for the record, we identified the missed a component- not them in their "detailed" research of the matter. Joe decided to take control and call the manufacturer and assured us he'd rush in the third component if he had to fly it in himself. Not only did they make mistakes (we give latitude to some human element), they repeatedly did not return phone calls and in some cases, outright lied- indicating it was in the Whittier store, was arriving on "Tuesday" was confirmed to be en route to arrive "any day" and now today, was confirmed to be shipping this Friday. We move in a week!!! They are four weeks late. So basically, Pacific Sales is happy to take our money... but not so happy to follow through on the order. Thomas has an attention to detail issue and Joe has an attention to the truth issue. Not only was he exceedingly condescending and argumentative - he repeatedly lied to us about the research he did, and the status of the order. So if Pacific Sales chooses to hire people that lack integrity, follow through and attention to detail - maybe that's how they keep their prices so low (as Joe self-described their prices - we don't concur)... their quality of associate is severely lacking. Additionally, their inability to inaccurately track status, seems to indicate a deficient computer system. We are writing to the President of the company to make him aware and we will never provide them with our business again and they can rest assured we will be sharing our experiences with anyone who will listen- friends, colleagues, contractors, etc. Sure the products are good (if you can get them)-- but is it really worth the headaches and the expense of bringing our contractor out 3 times, based on their "status" update. We think not. Consider yourself forewarned if you choose to put your remodel in their hands. Very disappointing.

I purchased a refrigerator from Pacific Sales and paid for it in full at time of purchase over a month ago. They still have not delivered it.

I arrived at Pacific Sales in Chandler AZ 15 mins to close I was relieved as there were people still in the store, however when I walked through the door I was turned away by the salesman that they were closed. I looked at my watch and told him it was only 5:45, he said “sorry we are closed” and turned me away. Knowing I was mad, driving away I looked at the door and a lady was turning there sign back to open from Closed!!!

The next day like a fool I went back. But I knew what I wanted and made my purchase within 15 mins and set a deliver for the next Wednesday. Tuesday comes the delivery people called and I told them I needed a 6pm delivery, and they said NO they don't deliver that late(but of course I confirmed the 6pm withthe store manager at Pacific, she said no problem). So I said I need your first deliver time 7am, they said sure. Wednesday 7am no delivery, 8... 9am no delivery. Called the deliver people, VERY RUDE. Calledthe store there so sorry... I'm assured tomorrow it will be there. Thursday Morning NO Washer.

Request my Money back. I wonder if they can do that correctly…

Time is the only thing you don't get back in life and Pacific Sales Wasted mine. Trying to save a few extra bucks is not worth the hassle. Go somewhere else.