Hope it's not to late... First, I ordered and no response about shipping. I had to call only to find out since I ordered UPS ground it puts my order in the back of everyone else. After waiting weeks my order finally arrives and the whole thing is wrong. Quality of the paper is bad and the writing is upside down. Once you upload your images you get NO final view of your card. You have no way of knowing what it is going to look as a finished product. Then, they tried to tell me someone looks at the product to see if it is correct. That was a lie confirmed by them. HORRIBLE customer service.
Don't know what else to say. Still mad and disappointed.

We are a repeat customer of Overnight Prints for our business cards; and we couldn't be happier. Absolute top-quality product, good service, and fast turnaround time.

Overnight Prints has grown too fast for its own good. The majority of its products are good, but is fallen short of living up to its name. "Overnight" refers to the time of day that they print, not how fast they print. Only business cards and 4x6 postcards are printed in 1 day, everything else takes 3 days or more, and don't even think about getting envelopes, stamps, or t-shirts. This is a company that will do anything to make more money. If they stuck to what they were good at- postcards, greeting cards, and business cards- they would make a bundle and be able to provide a good service.

As is, Overnight Prints delays have quadrupled since they started offering more postcard sizes, bookmarks, and rack cards. Just to let you know, when you call in you are talking to someone in Las Vegas, if you call File Help or Reprints, they are in California, and most of the printing is done in Kentucky. This splitting of the company causes miscommunication and the people that answer your calls haven't got a clue as to what is really going on where decisions are made or where the production is happening.

It is also important to know that it is a small company handling thousands of orders a day, so don't think you are special, even if your order is over $500 with shipping- which is padded to the extreme to put more money in some rich guy's pockets- ONE GUY OWNS THE PRINTING SHOP, THE CUSTOMER SERVICE COMPANY, and THE ONLINE SERVICE. When you order from Overnight Prints, you are actually using 3 companies under one umbrella corporation, and communication between them SUCKS. Don't even think about getting a call back from a supervisor within a day, WON'T HAPPEN. Don't think that no one is picking up the phone, you're just waiting in a line longer than the one at the DMV.

Also, FREE SHIPPING iS BS- this is the crappiest delivery option available online. Overnight Prints makes good products for the most part, but their delivery sucks. As stated on their website, there is NO GUARANTEE ON TURNAROUND FOR BASIC GROUND SHIPPING- What a load of horse #$@#! They will get it to you, eventually, but it could take a month and its still on time according to their Terms of Service- and they will quote you on it.

There is a guarantee on turnaround, but if it is late the only way you will find out is if you track it yourself. They will never tell you if there is a problem, well, almost never. Overnight Prints is also not responsible for whatever you pay someone else to make up for them being late. I had to pay Kinko's more than twice what I paid Overnight Prints for absolute crap merchandise, BUT IT WAS ON TIME!!

Overnight Prints does somethings good, but what you would expect from their name is the thing they do the worst- OVERNIGHT- or moreover, anything fast. As the old saying goes, in service, you can get it fast, cheap, or good. Overnight Prints merchandise is relatively cheap for the quality, high quality most of the time, but rarely fast, and when they are fast, it's outrageously expensive. Don't Expect anything on time over the Holiday Season, that's for sure

I decided back in December to place an order with Overnightprints.com for a sell run of business cards. I received the cards in the mail about 2 weeks later and they were horrible. The rounded corners looked like I cut them with a scissor at home, about 50 of the cards were bent already from packaging, the text on the cards was about 6 pts bigger and most importantly, the green for both sides of the card was a disgusting yellow! I call right away to let them know that there is no way I can use these. The customer service rep. tells me to send them back for a reprint and they will correct it. If not, I will receive a refund.

Needless to say, I get them back 2 weeks later and the same problems are there, the only change being that the front and back are a darker YELLOW instead of green. I call again and they tell me to send them back for a refund. In the meantime, I send the same files to another printer and received my cards in about 3 days, looking exactly like I wanted, with no problems.

Today, I receive a call (two months after the initial order) saying they refuse to give me the refund they promised as they determined that they printed the cards to "the best of their ability" and since what I received is the best they can possibly print, I can't get my money back. The only way I could get the refund (which they promised) is if they found on error on their part and if their printer can't print the color, it's my problem, not theres. I now have two options: they can send the cards back to me (which I'll never use) or give me a partial credit towards a future purchase (which again, I'll never use. If their printer doesn't have the "ability" to print in the right colors, why bother ordering anything).

Do NOT use this company!!!

I purchased a set of business cards & a set of postcards from Overnightprints.com on Sept. 28, 2006, well it is now Oct.23, 2006 and I still have not received my entire order. I called them, numerous times, with extensive waiting times, that I gave up being on hold and this past Saturday evening I called them and was on hold for 58 minutes and no one could tell me where my order was. Not one person at this company has even acted as if they care that my order has not been received. I guess they figured they got my money, so "Who Cares" I have e-mailed them several times and been told I would be e-mailed back, well that has not happend. I have e-mailed them also with my compaints of their poor customer service and again, no response.

If anyone out there is planning to use Overnightprints.com, please save yourself the nightmare.

OvernightPrints.com - Santa Ana, CA