Just wanted to let everyone know that the Orbitz price assurance does not work for vacation packages. I booked a package to Vegas last week for $350/person, and this week, the exact same package is $335/person. Not a whole lot of difference I know, but every little bit helps. It is in very fine print on their Terms and Conditions page. Also, don't believe that the $25 cancellation fee is all you will incur if you cancel a package. I called and they said they would only refund me the hotel portion of the package if I cancelled. Also, to even change a portion of a package you are looking at over $100/person. I just kept everything the same, just trying to save a lil money.

Stop advertising false misleading promises that you do not intend to honor. Be up front and tell the straight truth, then maybe people will begin to trust you and want to book with you. I will never book again, wish I had of looked you up before I did and saw all the complaints of fraud, and lies you tell to the consumer to get their business only to not honor any of it. Your new campaign launch we guarantee to give you the lowest price is hog wash, I know I am a small consumer but I am affiliated with a large corporation and I plan to let everyone know about you before they ever get involved with you in any way...I booked a ticket that has went down 228.00 yet you have sent me nothing, you are a big fraud and business like you need to fail...

I will never, EVER use Orbitz to reserve a room or stay at a Ramada Hotel again. I reserved and paid for my room 10 days prior to my planned trip. When I checked in, I was told that the room I reserved was not available at that time and that it was not available at the time that I paid for it. The desk clerk and night manager were apologetic, but had an attitude of 'Oh well, its not our fault' They asked if I was certain of the amenities of the room I reserved (as if I was mistaken about what I paid for) When I produced the copy of my itinerary showing that I had reserved a King, smoking room with private balcony and jetted jacuzzi tub, the clerk shrugged her shoulders and said, Sorry, we don't have it. I don't know what Orbitz did.

After checking into to the offered double room with regular tub, I contacted Orbitz customer service online. After about 30 minutes of back and forth, they advised that the hotel was busy and could not talk to them right then and for me to call the 800 number in 30 minutes to an hour. An hour later, I contacted customer service by phone, was placed on hold and after about 20 minutes, the Orbitz rep advised that they were willing to credit $10 per night for my inconvenience. First of all, there are MANY cheaper hotels in Virginia Beach at this time of year and if the cost was the only consideration, I would have booked one of those. The amenities I desired were the REASON I booked the room the way that I did. I advised customer service that this was not an acceptable solution and hung up. On Monday, after returning home, I emailed customer service asking for a fair resolution to this problem. I received a response fairly quickly advising that a supervisor would be in contact. 5 days later, still not one word from the supervisor. Do not advertise or book and accept payment for rooms that you can not provide! PERIOD!!! I have a pretty big mouth and will be sure that this information is passed on to everyone I know. ORBITZ bites and Ramada is no better. Each one passed the buck to the other and NEITHER party made it right.

Orbitz.com is involved in a scam with Reservation rewards. When you book a flight or make other accommodations with Orbitz they offer you a $20 coupon through ReservationRewards.com. You enter your email twice and buried in the fine print is that your action gives Orbits permission to send your credit card number to ReservationRewards.com out of Conneticut. They then bill you monthly for services you do not even know you needed. I no longer use Orbitz.

We made CAR reservations on ORBITZ.COM in August 2008 for April 24th, 2009. Evening before I left for the trip, I printed the document off of Orbitz.com web-site under My travels. The next day when we arrived in Oahu, Hawaii, we went out to look for the Advantage bus to pick up our car. When the bus never arrived, I called advantage number and the recording stated that it was after hours and that it was closed. THen, I asked one of the employees of the airport where I can find the bus, he stated that the company is no longer in existance and that hertz had purchased the company. So the whole family, myself, my husband, 2(2years old) twin boys, our au pair, and 10 bags went to the hertz office. When we arrived, hertz said they could not rent us the car under orbitz confirmation number, only with an advantage confirmation number...
Ok, I called Orbitz, I asked them to make a reservation for us at the Hertz we were at, the same car at the same price. After being on hold and transferred a couple of times, they said that they were not responsible because advantage rental car emailed everyone expect for people renting from our airport(oahu, Hawaii)! and all they can do is make another reservation for us at another place at the current cost of rental!(this is after speaking to them for 2hours!!) At this time we were extemely tired and upset. Since we were at hertz, we asked if there was a car available for rent...answer was NO! we ended up waiting for a car to be returned so we could rent it. We rented a smaller car and paid over 200 dollars more for the week rental. After we rented the car...a few hours later. I called ORBITZ.COM again and spoke with a manager. I told him what had happened and he was very rude and treated me like I was trying to con him. He then put me on hold and called Hertz himself. Then he gave me many explanations why he did not want to give me a credit for the difference for the rental car...finally he agreed to give us 200dollars credit at ORBITZ.COM. This was the worse experience I have had with any company.