I rented a pickup truck (Budget) for our company, for a pick-up and drop-off at the airport in Alberta Canada, through Orbitz on-line. Orbitz offered car rental insurance at the time of the reservation. Access America is the name of the Insurance Company, for anyone interested in running away from this company as fast as you can. The truck was involved in an accident and now Access America is denying the claim because it was a pick up truck out of the country. Which was on the on-line reservation form with Orbitz. There were no stipulations or exceptions listed on-line at the time of the truck reservation. Sounds like fraudulent practices to me. Offer and sell me something that they have no intentions on backing up. They charged our credit card for the insurance, which no one wants to pay out on now. Fraud!!!

The website kept coming up with an error telling me that to make my purchase I would have to click the button again. Did it three times with no success, no plane ticket. Went to travelocity instead which gave me the ticket I wanted first time. Was I surprised to see that three charges were taken out of my bank account by Orbitz for an airline reservation that I never received. Three days later and Orbitz is claiming that the transactions are pre-authorizations, not real. My bank confirms that they are real and the money is gone. Still trying to get it back. This also happened to another person in my office and the clerk at my bank said another customer had it happen to her. BEWARE!

Orbitz "lost" my reservation and I almost missed my flight home for Christmas. After admitting their mistake, I demanded they at least refund me their 60 dollar service fee. They agreed and it has been a month and I have called several times and have had equally terrible service and no refund.

I have had a horrible experience with Orbitz! They gave me a one way ticket after I purchased a round trip. Not only are they refusing to fix it, they refuse to refund any part of my money. Funny enough they offered me a credit to use at a later date, minus fees, of course! I have been on the phone with Orbitz for countless hours, have spoken to just about every citizen in the Phillipines that works for Orbitz. I am pursuing all legal avenues and putting in complaints to everyone I can. NEVER, EVER USE ORBITZ.COM!!!

I use Orbitz to book travel for myself and for my mother several times a year, and I started using Orbitz on the recommendation of my father, who uses it several times a year. However, after my last experience, I will never use Orbitz again.

I booked a trip to Las Vegas for May 27 through 30, 2009. This trip was for my best friend's wedding, and about 25 people booked their tickets to the wedding through Orbitz. When I booked my flights, I specified that I wanted flight times after noon. My original flights were the following: I was to leave Omaha at 1:15 p.m. on Wednesday, and I was to leave Las Vegas at 5:30 p.m. on Saturday. These times were perfect.

I received four flight updates between January and February. The first two kept the flight times at acceptable times. When I received the third and fourth update, I (wrongly) assumed that the times would be within what I initially specified — after noon. Furthermore, I figured with four flight changes in one month, there were bound to be more over the next three months. However, when I received the confirmation the day before I left Omaha, I discovered that the time I left Las Vegas on Saturday had changed to 8:10 a.m.

Now, I know for a fact that there were later flights leaving Las Vegas, because I was the only person at the wedding who had this super-early time. Because of this flight time, my vacation was cut short, and I missed wedding festivities on Friday night because I had to go to bed early so I could be up at 4:30 a.m. the next day to catch the 8:10 a.m. flight. Moreover, I missed the wedding brunch with the other guests on Saturday morning because I had to be up at 4:30 a.m. to catch the 8:10 a.m. flight.

Because Orbitz did not stick to the time I specified when booking this trip, I hold Orbitz accountable for screwing up my first trip to Las Vegas and time I should have had with my best friend and her groom. I missed out on festivities on Friday AND Saturday because of this, and I am not pleased. This is time I can't get back with my friends. Orbitz robbed me of a night and half a day of my vacation.

While I'm voicing my displeasure, I'm going to add that I was stuck paying an extra $20 a night at the Imperial Palace in Las Vegas because Orbitz booked me in the "fabulous" MOTEL part of the Imperial Palace. Thanks, but I'd rather not be raped and robbed while traveling, and considering I was one of three people from the wedding staying at the Imperial Palace and was traveling alone, I didn't feel the motel was very safe. So I coughed up an additional $20 a night to stay in the main part of the hotel. So thank you for booking me in the lousiest part of the hotel possible so I could pay extra each night to feel safe.

When I called Orbitz after my trip, they put the blame on the airline. However, I did not book my flights through the airline, I booked them through Orbitz. Furthermore, when pointed out that they completely disregarded that I'd specified flight times after noon, they continually ignored this and continued to blame the airline. Orbitz's customer service was horrible, and I'm still irked that they cut my vacation short.