Orange

22 Reviews | Write a Review

5 stars		(0)
4 stars		(0)
3 stars		(0)
2 stars		(0)
1 stars		(22)

Category: Services

Contact Information
Luxembourg

Orange Reviews

September 14, 2008

Orange Broadband

I moved house as part of my uni course. I moved my internet over to my new address on the 1st of July and after many failed attempts by both BT and Orange to connect both a home phone line and my broad band finally on the 13/09/08 the internet was up and running. After chasing the issue down continuously over the past 5 days i was told that i would not be eligable for compensations as I had not chased up the issue continuously for over a week. This seems and odd policy that I was not made aware of and as a service provider surely I should only being paying when they for fill there title and provide me with a service. I was also made to phone numerous customer service numbers and premium rate technical helplines which gave me the wrong information on numerous occasions.

August 21, 2008

Orange Broadband Customer Service and Service Delivery

Orange Broadband falls over at least once a month. Every time we try to get it fixed, Orange tell us it is our router. Each time, it is the network. When we try to talk to customer service, they blame everyone else, tell us we must wait for a line test and refuse to escalate the problem. The service representatives refuse to let us speak to a supervisor. They also charge us for each call.
So far, they have never fixed a problem. With our last outage we were down for 2 days. We finally fixed the problem ourselves. We turned off the router for 45 minutes which reset the equipment at the telephone exchange.

I have never known such poor service:

* they do not fix problems
* will not escalate
* hang up on you if given half the chance
* have unreliable network connections