OnlineNIC has been denying transfers since at least March 28th 2009.

I've decied to post this information after repeated attempts at transferring out our domains from OnlineNIC.

I've removed personal/private information only.

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Hello,

I'm writing to inquire why the transfers of the following domains have been denied by OnlineNIC:

xxxxxxxxxx.com
xxxxxxxxxx.com
xxxxxxxxxx.com
xxxxxxxxxx.com
xxxxxxxxxx.com
xxxxxxxxxx.com
xxxxxxxxxx.com
xxxxxxxxxx.com
xxxxxxxxxx.com
xxxxxxxxxx.com
xxxxxxxxxx.com

We've transferred many domains to and from OnlineNIC and I've never before had this problem. We've done everything required on our end, unlocked the domains and accepted transfer. We would like to know why these transfers have been denied?

Looking forward to your swift reply.

Regards,
XXXXXXXX


Figo
Posted On: 30 Mar 2009 07:54 AM
Dear Customer,

Thanks for contacting OnlineNIC!

Please kindly be inform that we are not in your way over this matter, would you please re-initiate the transfer request again? We believe the transfer will be completed smoothly, thank you.

Should you have any other questions, please feel free to contact us.

★★★Special Offering:
1. You are welcome to get a free trial of our Email Solution. First come, first served.
2. .US Inauguration Promotion Ends on 31 March 2009 @ ONLY $6.99/yr

Sincerely,

Figo
Customer Service Division OnlineNIC Inc
Welcome to our new support center http://support.onlinenic.com.
Live Chat Support: http://onlinenic.com/english/livechat/live_index.htm


Posted On: 30 Mar 2009 08:52 AM

I have attempted the transfer again as suggested. I now have another problem, when I try to get auth codes for my domains I get this error:

(93) Domain Error: connect failed

Please let me know when the system is back up so I can get the auth codes for my domains.

I look forward to your reply.

XXXXXXX


Robin
Posted On: 30 Mar 2009 12:11 PM

Dear XXXXXXX,

Thanks for contacting OnlineNIC!

It's back, you could try to get it again by yourself, Sorry for this inconvenience may have caused you.

Thank you.

Should you have any other questions, please feel free to contact us.
★★★Special Offering:
1. You are welcome to get a free trial of our Email Solution. First come, first served.
2. .US Inauguration Promotion Ends on 31 March 2009 @ ONLY $6.99/yr

Sincerely,

Robin
Customer Service Division OnlineNIC Inc
Welcome to our new support center http://support.onlinenic.com.
Live Chat Support: http://onlinenic.com/english/livechat/live_index.htm


Posted On: 03 Apr 2009 03:44 AM

After resubmitting these domains for transfer OnlineNIC is again denying the transfer. To say we are getting frustrated is an understatement. We want to know the reason OnlineNIC has for denying these domain transfers? We don't have time to constantly resubmit domain transfers only to have them be denied with no reason provided. Perhaps it's time for us to completely leave onlineNIC and find another registrar.

I look forward to your swift reply & solution to this problem.

- XXXXXXXX

Posted On: 03 Apr 2009 03:45 AM
Here is the denial email from (another registrar):

Dear XXXXXXXX,

The transfer request for XXXXXXX.com was rejected by ONLINENIC, INC.. Please contact them to determine the reason.

Your account will be credited the transfer fee when this order completes. You can use this credit to try the transfer again by creating a new order.

Best Regards,
XXXXXX Staff


ORDER INFORMATION
status: Processing
date created: 2009/03/29
ITEMS
XXXXXXXX.com - domain transfer
extend 1 year ($7.75)
$7.75
XXXXXXXX.com - domain transfer
extend 1 year ($7.75)
$7.75
XXXXXXXX.com - domain transfer
extend 1 year ($7.75)
$7.75
XXXXXXXX.com - domain transfer
extend 1 year ($7.75)
$7.75
XXXXXXXX.com - domain transfer
extend 1 year ($7.75)
$7.75
XXXXXXXX.com - domain transfer
extend 1 year ($7.75)
$7.75
XXXXXXXX.com - domain transfer
extend 1 year ($7.75)
$7.75
XXXXXXXX.com - domain transfer
extend 1 year ($7.75)
$7.75
XXXXXXXX.com - domain transfer
extend 1 year ($7.75)
$7.75
XXXXXXXX.com - domain transfer
extend 1 year ($7.75)
$7.75
XXXXXXXX.com - domain transfer
extend 1 year ($7.75)
$7.75


Arkie
Posted On: 03 Apr 2009 06:31 AM
Dear Customer,

Thanks for contacting OnlineNIC!

You have my apology for the inconvenience caused!

We are aware of that you, our resellers and their clients are encountering the problem of transferring out of domain names and your dissatisfaction is justified. Recently, we are adjusting our transfer programme with the good intention of serving you better. During this period of adjustment, the transfer-out is likely to be affected negatively. However, please understand OnlineNIC, do not block or reject transfer-out on purpose. We are striving as much as possible to fix this issue!

Should you have any other questions, please feel free to contact us.
★★★Registration Promo:

1) .INFO $5.99/yr

2) .MOBI $8.89/yr

3) .IN 2LD $11.99/yr

.IN 3LD $7.59/yr

4) .ME $16.99/yr

★★ .TEL $10.99/yr

Sincerely,

Arkie Yu
Customer Service Division OnlineNIC Inc
Welcome to our new support center http://support.onlinenic.com.
Live Chat Support: http://onlinenic.com/english/livechat/live_index.htm


Posted On: 05 Apr 2009 01:44 PM
This support request stays open until we are notified that we can transfer out domains.

Sue
Posted On: 05 Apr 2009 03:08 PM
Dear XXXXXXXX,

Thanks for contacting OnlineNIC!

Sincerely sorry for the trouble that caused on you. Since our transfer system are still under maintenance and it's still needed some more time to go though, you may kindly have a retry to initiate the transfer after days later. Thanks for your kind understanding.


Should you have any other questions, please feel free to contact us.

★★★Special Offering:
1. SSL starts at $18 only.
2. .Info New Registration @ ONLY $5.99/yr.
3. Tel Open Registration @ AS LOW AS $10.99/yr.

Sincerely,

Sue Tai
Customer Service Division OnlineNIC Inc
Welcome to our new support center http://support.onlinenic.com.
Live Chat Support: http://onlinenic.com/english/livechat/live_index.htm


Posted On: 10 Apr 2009 06:31 PM
Hello OnlineNIC "support"

Once again our domain transfer has been denied by onlineNIC.

Dear XXXXXXX,

The transfer request for XXXXXXXX.com was rejected by ONLINENIC, INC.. Please contact them to determine the reason.

How much longer do you expect your clients to wait to transfer domains before going to ICANN to rectify this situation?

As long standing clients of OnlineNIC we deserve better treatment & answers from support than what we've been given thus far.

I expect a full answer to this transfer denial. No more nonsensical replies.

Regards,
XXXXXXX

Enya
Posted On: 10 Apr 2009 06:38 PM
Dear XXXXXXX

Thanks for contacting OnlineNIC!

Sorry the inconvenience that caused to you, we do feel anxiety about this. Please kindly rest assured, our technicians are all in the process of striving. Once the tranfer-out function can work as normal, we will inform you at our earliest time, thank you.

Should you have any other questions, please feel free to contact us.

★★★Special Offering:
1. You are welcome to get a free trial of our Email Solution. First come, first served.
2. SSL starts at $18 only.


Sincerely,

Enya
Customer Service Division OnlineNIC Inc
Welcome to our new support center http://support.onlinenic.com.
Live Chat Support: http://onlinenic.com/english/livechat/live_index.htm

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As you can see, this reply is now almost 5 days old and well over two weeks since OnlineNIC started denying transfers.

I think all of this has to do with the lawsuit OnlineNIC recently lost to Verizon. See: http://blog.ericgoldman.org/archives/2009/01/onlinenic_loses.htm