Buyer Beware - I wish I had the sense to research this distributor better that I had. I never would have purchased any product from them because as I agree with everyone else who wrote about them, they have very substandard customer service - many attempts were made on our part to contact these people; we continuously left telephone voice-mails and e-mail messages through their website in regard to purchasing parts for the Omega Gold 7-Ton Log Splitter purchased in 2008.

What I know now as the oil pump cover, cracked in June 2010 after minimal use and we were trying to order and PAY for the parts - we were not asking for any freebies or warranty replacement. We began contacting them July 4, 2010. On July 18, they asked for pictures of the part because we were not sure what it was called or what to order. That information was provided to them the next day. We waited over two weeks for a response as to what parts we needed to order to make this functional again

On July 24, 2010, I ordered the parts we needed through the website, but the order went into a black hole: there was no confirmation, I didn't know what was being charged to my VISA card, didn't know what the shipping and handling charges were or when it was going to be shipped. I finally made contact with the owner on August 3, 2010, again, after a plethora of attempts. There was a heated discussion resulting in him telling me that he would not stock this part and essentially would not sell it to me because I had the audacity to question him about my order. Throughout the conversation, I demanded to know what was going on with the order I placed on the internet, being very concerned about giving him my VISA card number as there was absolutely no communication from him regarding the order. The owner said that he sent an e-mail to tell me that he was waiting for the part to come in - which I never received. For fear of misuse on his part, I canceled our VISA card !

I have submitted complaints to the Connecticut Attorney General, the Connecticut Better Business Bureau and will also contact those offices in the State of New York as well as my senators and representatives.

I am still trying to find parts for the logsplitter, which by the way has absolutely no identifying marks, numbers or name of a manufacturer on it. Again, buyer beware of this distributor. You can easily purchase one of these logsplitters at Lowe's or Home Depot now, at a much lower cost, which I heartily recommend.