Old Navy
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Category: Services
Contact Information
United States
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Old Navy Reviews
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lisacee
December 6, 2009
Different Prices In Store vs. Online
Today's Old Navy circular from the newspaper clearly shows that their ladies "Adoraboots" are $15 on sale this week. However, these same boots are $29.50 if purchased online. After a bunch of searching on the site and in the ad (which I "browsed" online) I found that the sale price is good "in store only." Huh? I've had an online shopping cart filled with more than $300 worth of Christmas gifts for several days, just waiting until Tuesday when I get my cardholder discount upon checkout. Now, I'm wondering what other items I could get cheaper in the store? Or, since the whole idea was to avoid going into the store, if perhaps I should spend my hard-earned dollars elsewhere. In one fell swoop, my confidence in Old Navy as a brand that provides good, honest value for my family's clothing budget has plummeted. Does Old Navy REALLY want to go here and risk losing its customers' confidence and loyalty? Especially in the thick of the holiday shopping season?? As far as I'm concerned, inconsistent pricing is SHADY business.
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Miskon
November 19, 2009
Fraudulent charge
I've been a loyal ON customer for 10 years and have had their credit card probably 5 years. No longer! This past year they changed billing dates and I received no notice and two late fees of $39 each. Now it is never due on the same date every month. I complained and one was removed, one but not both. I just logged to pay and I have another late fee when the account summary says it is due today. I pay direct from my checking account and can pay on due date. Good by ON and good riddance!!
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YamK34
November 19, 2009
Late fees
I've been a loyal ON customer for 10 years and have had their credit card probably 5 years. No longer! This past year they changed billing dates and I received no notice and two late fees of $39 each. Now it is never due on the same date every month. I complained and one was removed, one but not both. I just logged to pay and I have another late fee when the account summary says it is due today. I pay direct from my checking account and can pay on due date. Good by ON and good riddance!!
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mad mamma
September 18, 2009
RETURNS
I bought my son (who is away in college) two pair of blue jeans. He went to the OLD NAVY store to exchange the pants. He was not allowed to EXCHANGE the pants because he did not have a receipt. The tags were still on the jeans. I checked my receipt and the on-line store policy for exchanges. You can not find this information in either location. I called the main number for Old Navy, only to have some twenty year old be very rude to me and tell me "that's your problem, not ours". I can assure you I will never buy ANYTHING from OLD NAVy again and I plan on telling everyone I know how rude their "customer service department" truly is. I asked to speak to a supervisor who was even ruder and also young and smart mouthed. I plan on driving to my son's location, slong with the other merchandise I bought (total to 486.00 dollars) and RETURNING EVERYTHING with my receipt. When my son asked why they would not let him exchange the pants, the young guy told him in the store, "you probably stole them". What an insult! Is this what customer service is these days? I hope not! PLEASE do not shop OLD NAVY! by the way...you can find the return policy on a small piece of paper in the store that you have to look for!
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Miagreer
August 2, 2009
Check payment
I was to buy a purchase for 243.00. I asked to pay in a split payment. The clerk says OK. I wrote the first check for $143. She took it, then requested the 2nd check for $100. This check didnt go thru. She then says, we dont take split payment so youll have to write the check for the whole amount. I did, and that check was denied. I became embarrassed because I knew I had money in both of my accounts. She gave me back all three checks and I told her I would return with the cash money. Instead, I came home to get online to check my account. I couldnt believe it. The check for 143. had cleared my account and was showing up on my banks ledger. I immediately called the Old Navy manager, who assured me the charges would fall off before 12am. The next day, I checked and it the charge was still there. I called my bank and we did a three way call to Old Navy, which said that it was a mistake, but meanwhile I could not have my 143 back until after 15 business days. I couldnt believe this and this info came directly from Old Navy Headquarters. So, I have no clothes and no money. Any suggestions on what I can do-not to mention that this did throw off my checking account, because I did not expect for them to take money from a cancelled transaction. Thanks for any help. Mia in GA
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unknown123
May 5, 2009
Credit card decrease
While in old navy today I was shopping looking around checking the new things out, when I get up to the cashier she rings everything up and I go to use my old navy credit card. The cashier says "the card has been declined" I asked why, she said in a very rude ton I don't know do you want me to call Customer. So i said yes think why would it be declined i have over a $1, 000 limit and i have had this card for almost 7 years. I get on the phone with customer service and they tell me that Old Navy had decreased my credit limit, she did not tell me to what or why after asking several times why she hung up the phone. I can home after leaving the Old Navy store and canceled my card. I will never shop there again, I think if Old Navy is not just doing to me but other people they will be going out of Business very soon.
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Joanne DelValle
December 8, 2008
Unnotified Credit Card Limit Decrease
My Old Navy credit card limit is $1, 750 which I never reached; I've had it for 3 yrs. Just recently I paid off the existing balance (approx. $800). My last statement was received on Nov. 30 2008, requiring a minimum payment of $10 with a balance of $60.00. A couple of weeks later I went to my local Old Navy store to purchase some things and when I gave the clerk my credit card she announced it was declined. She then called customer service, where she as well as myself were informed that my credit limit had been decreased to $100 and that a letter had been sent to me on Dec. 4th. I was purchasing Dec. 6th. I understand that any and all changes in credit limits should be notified PRIOR to the actual decrease. I did not know of the decrease until I went to the store to purchase. Is that legal? I've been reading and I know that lots of companies are decreasing their lines of credit, but isn't there a law that protects the consumer of going through this type of embarassing encounter? I paid for the items cash, but I found the incident to be very degrading and undeserveful. I have always paid on time and have a very good credit rate. Please advise is there is any legal action for lack of proper notification. Thank you.
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November 12, 2008
refund
We purchased a gift card for $15. The card went not go thru, they swiped it three times. I check my account, for a $15 gift card, we were charged $45, nice deal for Old Navy. We went back to the store, it took them 45 minutes to research it and then they said they fixed it. I checked ;not fixed, we still have been overcharged. We went back to the store, spoke to the same lady. She could not take the time to assist us, she was way to busy. Call 1800 Old Navy.
So...called 1800 Old Navy, (it has been a week), got the run around. They have to research it, have to wait for the bank because it still could be pending. Now, it already shows my account has been charged.
Ask to speak to a supervisor, get the same deal. But he will call my bank (of course the bank won't speak to them without our aprroval). He calls, well he called ...big surprise...on Veterans Day! Bank closed, so sorry he has to send it on to revenue who has to research it again and that could take another 10 days. By this time, since original transaction, it has been over 10 days, we are working on two weeks!
I called them tonight, well revenue researched it and there is over charge on the account. I said I have the paperwork..well they have everything and there is no charge. He will contact them tomorrow...so I have to call back tomorrow to hear them tell me, sorry charlie, you are a sucker and we are keeping your money.
It is so frustrating, to be telling the truth and obtain no satisfaction. I just want what they overcharged us!
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October 16, 2008
Paid off account but they won't recognize it
My husband made some charges to his Old Navy card and a bill was never sent. My husband didn't inform me of the charges and without the bills I didn't know he had charged and without him seeing the bills he though I paid it off. 3 months later I get a copy of my husband credit report to see that the account is in collections. I immediately call them and work through the muck. They were sending our bills to the wrong address but will not take off the late fees etc. Fine whatever. I settle with the collections agency and paid them in full. It was conveyed to me that upon payment they would close my husband's Old Navy account.
One month later I start recieving bills from Old Navy saying we owe them this total when we had paid it off with collections. We paid the total fee in April. It is now mid October and things are still not resolved. Every month when we call to clear things up we are rerouted from person to person and no one can help us. Occassionally we get someone who tells us it's all takenc are of only to get a bill the next month. It has dropped my husband credit score enourmously and they are not doing anything to help us. We now have a lawyer and are in the process of taking them to court.
The Old Navy customer service department are the least competent individuals on the face of the planet.
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September 6, 2008
My wallet was stolen
While shopping for a Halloween costume with my 14 month old baby My wallet was stolen while in the store. No one in the store was able to help me and they would not call security or the police until I had to start screaming for help. They were more concerned for getting sued then for helping a young mother being robbed in their store. To top it off their manager told me that she would not be apologizing to me, but that I would be apologizing to her.
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