My Name is Mangalam Kasturirangan Srivatsa NRIC S2743615C Phone 91702186
I have been charged S$ 17, 800 to my easy credit as a sopecisl facility by one of yur phone banking officers 2 weeks back abd was told that the same will be credited to my Savings Account in OCBC.. On the 4th Aug there was a debit of S$17, 800 but there was no credit to my Savings account.. I called on the evening of the 5th and was told it is sent to my POSB account.. I checked the POSB account and there was no transfer.. I called this morning and complained.. There was a call from your officer at 11-00 am and was given the account number to which it was transfered.. This was my OCBC savings account number and I was told it was transfered to DBS bank.. I told the officer that she will correct the mistake and revert to me.. Till 11-00 pm nothing happened.. I called OCBC help line again.. It is better to call it unhelp line..First I was told that OCBC is trying to retrive the money from DBS !!! Is this the mistake of OCBC or the customer ??? I had to raise my voice to get any sort of response from the (un)helpline officer.. She calls back after 10 mts.. I am told by the officer that there is nothing that can be done till Tuesday and that they will waive the interest for the 3 days !!! I wanted to get a written confirmation on the error committed by the bank as currently the money is owed by me when it is wrongly paid to some unknown account in DBS.. I am told that this cannot be done till Tuesday !!! So now I have a debit made for S$ 17, 800 and money sent to some wrong bank and OCBC cannot even send me a mail acknowledging the mistake !!! So till Tuesday I have the risk of owing money "taken" from my account legally.. If this is not accounting to stealing public money by a bank like OCBC what else is.. Worst odf all is the total irresponsibility and unaccountability of the officers handling public money..
With the fiasco recently at DBS and this now how safe are Singapore banks ????
Since I have the risk exposure till the money is retrieved I am copying the press and also the Ministry of trade and industry for my protection...