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November 21, 2008
Unauthorized charges
I received my monthly bill from Verizon, which includes my home telephone service and my on-line (DSL) service. I am on the life line program due to the fact that I am a low-income senior paraplegic on disability/ss income. So when I receive a phone bill $15.00 more than I expected, I took a closer look at my bill. This may not seem to be a great deal of money to some but for me however it is the difference between having phone service or not!
Upon further review of the charges I see 2 charges for Operator Assistance calls threw USF Carrier? with a charge of $5.49 ea and a administration fee of $1.65 bringing the total to $ 12.63!! For calls I never made!
After several attempts to contact this OAN Services, inc. to no avail. I have contacted Verizon and informed them of the fraud and I do not intend to pay it. I feel Verizon should be verifying these charges from outside providers, if they are going to collect the fees for them! Including in the fee in our monthly basic billing for home phone service.
After all my thanksgiving Turkey didn't cost 12.63!!!
Check those monthly basic needs billings closely, We tend to just pay them due to the fact that we consider them necessities and reputable companies handling the accounts, so we consider them the least of the problems. I know I was wrong in thinking so.
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November 3, 2008
Fraudulent Billing
Most recent Verizon phone bill had charges from this company on it. I called OAN and they claim that they are immediately removing the charges. Then I called Verizon to complain and alertthem that I believe something fraudulent was happening. Verizon agreed to exempt me from any "late charges" fo rfailure to pay the value of the OAN billing. It was only $12.00 but I never authorized it.
Do I need to go to the FCC with this?
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October 30, 2008
False Billing
I have been charged for services not requested or wanted by OAN Services through my AT&T telephone bill. How can this be legal?
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October 27, 2008
Laurentel Voice Mail
The very fact they have a website called cancel my voice mail tells you what crooks they are. This bogus charge popped up unauthorized on my phone bill. When I called to complain, I was told by someone in very poor English that it had been ordered with my email address. NOT!!! This makes me furious at the thought of how many people they've bilked with this underhanded ploy.
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October 21, 2008
Fraudulent billing
I just got my Verizon bill for the month of October, 2008 and there is a charge "on behalf of 10 15 15 800" by OAN Services, Inc. The charged call was never made and I have no idea "who" this 10 15 15 800 is. I note there are multiple complaints against OAN for this identical fraudulent action. I am filing a complaint with the Washington State Attorney General and refuse to pay the charge. I am also CANCELING my Verizon phone service. I've had enough with their cr*p!
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October 6, 2008
Unauthorized billing
I have also been a victim of OAN. I opened my phone bill to find a charge for $12.95 from OAN Services, Inc in behalf of Travelersvmail.com. I don't know who these people are or why I am being billed but I have disputed the charge with my phone company and filed a complaint with FTC online.
Since it's Sunday I am not going to bother to call OAN. I will wait to hear from my phone company and go from there. Now, I am off to find other agencies to file complaints about OAN Services, Inc.
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September 29, 2008
non authorized billing
Last month I noticed I was being billed by OAN services, inc. I called the number provided on my Verizon phone bill. The secretary took my number and told me someone would call me back. I never received a call back. Today I called OAN services again and the rep told me their computers were down. I want this company to pay me back the money they gave taken without my consent.
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September 15, 2008
1-800 number scam
I opened my AT&T phone bill and seen it was higher. This company claims that I "signed up" for a 1-800 number. Which never happened obviously. Then I called and talked to someone that could barely speak english that said I signed up on-line. I asked her to repeat my soc. sec. number and was told they don't require that number. So anyone could have done this. Beware. You don't need personal info to order this and be billed. Just watch your phone bills. Oh, and yes I was told that I can cancel this fee but I would have to pay for this months bill! which I am not.
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August 23, 2008
Bogus Billing
OAN Services, Inc. has slammed me for double 12.95 charge per month.
Even after I have called and asked to be removed, since I NEVER ordered a voice mail sevice??
Nor would I ever use voice mail! So, after I had them remove me from the list I am again getting
charged twice $12.95 a month! This is the third time in two years
that this charge appears on my phone bill.
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August 12, 2008
Improper billing
Received unauthorized bill for "USF Recovery fee" which appeared on my AT&T phone bill. When questioned, AT&T advised they have to put these charges on bill and can not ask nature of the bill due to the privacy act. OAN services advised the charge was put on my bill in error and they would credit my account in 1-2 billing cycles. This is unacceptable as I do not get 1-2 billing cycles to Pay my bill. I've disputed the charge with AT&T who have put a "dispute" on my bill however this should not have to be managed in this way.
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