OAN Services

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Category: Services

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United States

OAN Services Reviews

merrily January 12, 2009
Fraud - SCAMMING
We are victims of "scamming" by OAN, who claims that we knowingly signed up for Yellow Pages. Our Verizon bill arrived today, with TWO charges for $39.95 -- one dated 12/4/08 and the other dated 1/4/09. With taxes, the total charge is for $85.49. Verizon has a little note on the bill that states "CONSUMER ALERT - Check your bill this month for a new service provider" (just in case I wouldn't notice the add'l $85 I guess). So I called the OAN Services number, and the representative explained that my husband had authorized the charges on the phone. We asked them to play the recording of that conversation, which they did. Except -- they had MODIFIED the recording! My husband had spoke with a real person, and that person represented themselves as from Verizon, not Yellow Pages. They said nothing about charging us $39.95 monthly. The recording the rep played for us had inserted my husband's responses into a different recording, with an electronic voice asking the questions, which included questions that were never asked in the actual conversation, including questions about authorizing the monthly charge! We denied that this was the actual conversation, and she agreed to terminate the agreement, and credit us for ONE of the two charges -- just the January charge. She wanted us to write a letter to the company to request a credit for the December charge! We insisted on credits for both charges, and when I insisted on speaking to her supervisor and threatening to report them to the FCC, she put me on hold for a few minutes and then came back and told me her supervisor had authorized the credit for both charges but it wouldn't show on the bill for 60-90 days! I told her I didn't want to be charged late fees for that time period and she told me if I wasn't planning to pay the $85 (!!), I'd have to negotiate with Verizon to not charge me late fees!!! This is such blatant fraud and unethical practices, I don't know how reputable companies like Verizon and ATT can allow this to happen. I just filed a complaint online with the NJ Board of Public Utilities and tomorrow I'm taking this up with Verizon. Can we initiate a class action suit or something? This is unbelievable!!! I feel totally taken advantage of!
Luciu January 3, 2009
Unauthorized charges
Several times a week at my business a person would call wanting to update my Yellowpages account. We usually said we weren't interested, as the business would be moving and getting a new name in a few months and we would wait and do all that later. When he asked once for the last 4 digits of my SSN I hung up on him, thinking it was suspicious even though I knew yellow pages was a trusted name.

Finally one day another one called. I was so sick of them calling every damn day and when I questioned his legitimacy he got frustrated and practically YELLED at me. 'All I need is a birthdate and we will leave you alone!! It can even be a fake birthday! We won't sign you up. You may just get something in the mail but you can throw it away! The birthday can even be 01-01-01!' So I said, 'Fine. 01-01-01.'

So he told me he was about to read terms and conditions to me and not to interrupt. I interrupted once with a question and he said that he had to start over and not to interrupt again. He had a strong accent and was talking very fast. His spiel lasted a few minutes. I couldn't understand what he was saying, but he had promised me there would be no charge.

Then on my AT&T bill the next month I received a charge of $39.95 by something called OAN Services. I called the number (1800-926-6435) only to be forwarded to either an answering machine, or a phone that never stopped ringing. When I did talk to a person, they said they were just a third party biller; they had no control of what MORE Yellowpages did. MORE Yellowpages??? 'Oh, 'MORE Yellowpages' is not affiliated with Yellowpages, ' she said. I went to the websites. OAN and http://www.moreyp.com/ are both empty, contain no information and look very home-made. No one can even tell me what the charge is paying for!

Finally I called AT&T and told them everything that had happened. The girl was helpful and called OAN on three-way and talked to them for me. OAN Said they would [and suddenly had the power to] credit my account $79.90 to cover the next billing cycle. As of now, bills later, I am past due $39.95 with a current charges of $39.95.

I just called OAN again. I even told her that a google search of OAN Services produced scam inquiries and how the rude man demanded a fake birthday. She said that when operators are rude, they are fired, since the calls are recorded. Yeah, right! They're the ones who get the info they need. They get raises. They said the charge would be removed/get credited again. This time I got the girls name, an extension, and a confirmation number. Let's see if this works, but doubt it.
charles m. fett December 17, 2008
unauthorized charges on my phone bill for unsed voice mail.
Please cancel any services and charges they think i owe for some voice mail service they say I have on my phone . I don't need any voice mail . I called them twice last night on the 16th of Dec. i need them to stop charging me on my phone bill. thank you Charles m. Fett
Dominic December 9, 2008
What a mess!
My 89 year old mother is being charged $12.95 per month by USA Voice Mail. There is no way she could use the service. She is deaf. Her internet/telephone provider says they cannot remove the charges. Only USA Voice Mail can do that they say. What a mess!
Jack Torro December 6, 2008
Unauthorized charges
Well, I just found another fraud billing on my Verizon bill, for that 101515800 directory assistance call that mysteriously shows up periodically. This is the third time in 15 years it has showed up, at three different phone numbers I've had. It is always the same, a single supposed use of this directory assistance. This time I know I was at work, and my invalid wife is physically incapable of dialing a long string of numbers like that. Not only that, why would anyone use this ridiculous scam when you can dial the phone company directly to get phone numbers, or look in your phone book? This fraud continues to plague the US, and our government allows it under the guise of 'It isn't illegal, because they provide a service' excuse. Yeah right! A billing service to these scam artists that prey on millions of consumers every year. Go ahead and call them, at one of the various numbers, half of which don't work. If you get through, ask for the full name and address/phone number of the entity they are billing for, I dare you...it is likely that if you call the second company's number you'll find it is ANOTHER billing service, heh heh.

I just can't wait to make my call, again, and talk with that inevitable foreigner with a thick accent! Maybe today...

Oh, and if you expect satisfaction from Verizon cross every finger you have. Sometimes they will remove the charge, but most times they tell you 'oh no, we are required to pass on the third party billing, by LAW!' Doggy doo doo. Go ahead, show me the US Code that applies... I haven't found it yet, heh heh.
December 4, 2008
Charged without razon
I was charged without, by OAN Services, without my autorization for 22.95 by 11 /13, plus .71 for tax a total of 23.66.

I already call the company, where I let they know my disagreement with that charge.
December 4, 2008
Charged without razon
I was charged without, by OAN Services, without my autorization for 22.95 by 11 /13, plus .71 for tax a total of 23.66.

I already call the company, where I let they know my disagreement with that charge.
December 4, 2008
Unauthorize charges
I received my monthly AT&T bill and found a charge of $9.91 from OAN Services, Inc. Neither me nor my husband ordered any service from OAN. We have not even heard about this company before. When I searched it on Google, I found many other complaint regarding this company imposing unauthorized charges to people's phone accounts. Apparently, this company conducts very bad business and should be punished for this. However, it continue to happen for years. When I called OAN and complained about the charge, I was told I need to wait for two billing cycles in order for credit to show on my account. And I am not even sure they will credit this amount after two months.
December 1, 2008
Unauthorized charges
Well, I just found another fraud billing on my Verizon bill, for that 101515800 directory assistance call that mysteriously shows up periodically. This is the third time in 15 years it has showed up, at three different phone numbers I've had. It is always the same, a single supposed use of this directory assistance. This time I know I was at work, and my invalid wife is physically incapable of dialing a long string of numbers like that. Not only that, why would anyone use this ridiculous scam when you can dial the phone company directly to get phone numbers, or look in your phone book? This fraud continues to plague the US, and our government allows it under the guise of 'It isn't illegal, because they provide a service' excuse. Yeah right! A billing service to these scam artists that prey on millions of consumers every year. Go ahead and call them, at one of the various numbers, half of which don't work. If you get through, ask for the full name and address/phone number of the entity they are billing for, I dare you... it is likely that if you call the second company's number you'll find it is ANOTHER billing service, heh heh.

I just can't wait to make my call, again, and talk with that inevitable foreigner with a thick accent! Maybe today...

Oh, and if you expect satisfaction from Verizon cross every finger you have. Sometimes they will remove the charge, but most times they tell you 'oh no, we are required to pass on the third party billing, by LAW!' Doggy doo doo. Go ahead, show me the US Code that applies... I haven't found it yet, heh heh.
November 27, 2008
greentreedata
On my verizon bill an unexplained charge to oan services for greentreedata was added to my bill. I want to know how to get it off and stop agencies from adding bogus charges to any one bill. It happens on my credit card all the time and I'm not taking it anymore.

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