This company debited my credit card and did not send me the product.

Like apparently many others, I ordered a sample of Acai Berry tablets (a one week supply). About ten days later I received an unsolicited 30-day supply of the product. After seeing my bill, I called the 800 number and was told by 'Nobert', their customer representative, that though dissatisfied with the product, I could not return the product and they would not reverse the charges.
I question the legality of this company's policy.

Other than contest the charges with my credit card company, is there anything else I can do?

Thanks,

Ron

I ordered a free trial of cleansing pills to be charge shipping and handling ($3.95) for a one time charge. Next thing I know is my checking account is over drawn because I have been charged ($89.31) for something called “your vip fit” with the atm w/d # 293338 and I don’t know what this is or why the money was taken out of my account. I have called several times and waited on the phone for over an hour to speak to someone only to be told the account was closedin 2007. What account i ask and if it was closed in 2007 why did this money come out of my account Aug 2008. One person gave me an employee # 66430 and said he would put in a request for my money to be returned and the cancel refund ref # is 696607. When I called back two other times because is has been almost 2 weeks and still no money I get two other employees with the #s 99926 and 99930 and they tell me there is no charge other than the $3.95. well I can assure you I would not wait on the phone over an hour 4 different times for $3.95. I need my $89.31 to go back into my account I work for a living and I don’t make that kind of money to just let this go.

The bank had this information:

August 8, 2008 ATM W/D $89.31 # 293338. Comment: YOUR VIP FIT, 801-208-8735. I don’t know what this is, I don’t want it and I would appreciate the funds going back into my account. Thank you.

As directed by customer service agent Nate, I am informing you that I have canceled by entire order with him on 8/15/08 (confirmation # 716154). To complete the process, on 8/15/08, I sent all products to the above address in Davie, Florida. USPS tracking # 03047990000240272195. My doctor does not recommend I take any of this product because of my recent diagnosis (lupus).

Therefore, please credit my charge account for $ 89.31 charged 8/8/08 and $3.95 7/22/08. In addition, if you are a reputable company who stands by your "Hassle Free, Guaranteed" slogan, please follow through with this return credit and discard all my credit card information.

In addition, your customer service line states that calls are monitored for quality assurance yet I waited 59 min 10 sec for one hundred sixty nine callers (169) ahead of me before a live person responded only to be disconnected in the process when my turn arrived. So, I called again. This time I waited for 25 min (one hundred thirty six (136) callers ahead of me before a live person responded. I highly recommend that customer service be your priority and immediate improvement made.

no refund yet for $ 89.31 and no product sent for $ 3.95.

This is my second complaint. I was promise da credit for $89.31