Hello, Certainly hope you can help me with this, "BIG PROBLEM", since Sept.30th, 2008 when this poped up on my screen telling me I had one day to upgrade. The cost was $69.99 + $8.99 for the download that took six hours on a dial-up computer. This is no joke and I want my money back grand total of $78.98, "or for them to send me a new one to my address to download onto my computer myself. Thank You for any help, Norman&Shrley Beitz <[email protected]>i24.net> wrote: