I HAVE SUBMITTED A NOKIA 5320 CELL PHONE ON RUNNING CONDITION ON 13/08/10 JOB SHEET NO 266504886/100813/33 TO NCC AT SYSCOMP INFOTECH PVT LTD, 32/2 BARASAT ROAD, NEAR 15 NO RAIL GATE, BARRACKPORE, KOLKATA-700122 COMPLAINING THAT FREQUENTLY MUSIC IS ON AUTOMATICALLY AND SPEAKER SOUND IS TOO LOW TO HEAR . ON 17/08/10 THE NCC RETURNED THE SET CHARGING RS 1500/- TELLING THEY HAVE CHANGED UI AND SOFTWARE DONE. BUT I NOTICED THE SOFTWARE VERSION AND DATE OF INSTALL WAS OLDER AS PREVIOUS ALSO THE SPEAKER SOUND WAS AS PREVIOUS.THEN I CHALLENGED THEM . THEY TOOK THE SET TO DO THE SOFTWARE AGAIN. THIS TIME THEY DAMAGED THE SET TO DEAD. THEN THEY SAID THAT THE SET WILL BE SENT TO FACTORY AND IT WILL TAKE 10-12 DAYS TO REPAIR.THEN THEY TOOK IT FOR REPEAT JOB THE SAME DAY (i, e 17/08/10).AND THE THEN JOB SHEET NUMBER WAS 266504886/100817/50 . TODAY (28/08/10 AT 10:00 PM ) I CHECKED JOB STATUS AT www.namscareonline.com, NOTICED THAT THE SET IS UNREPAIRED.IF IT IS NOT POSSIBLE FOR THEM TO REPAIR THEN PLEASE RETURN MY SET AS RUNNING CONDITION AS PREVIOUS AND ALSO RETURN MY CHARGES INCURRED. ATANU ROY