my mobile is loss

January 5, 2008

Hi! I am Netaji Biradar in the month of October I started getting few errors in my mobile N91, it was getting struck when-ever I try to play music, increase or decrease volume. So I consulted the Nokia Care Panjagutta and given my cell for repair on 14th December 2007. They said that they need only two to three days for repair and gave a maximum delivery time on 24th December 2007. After a week they have informed me that there is some problem in a hardware component, it should be replaced and they said that it would be take another week, gave me a second promised date i.e. 29th December 2007. I visited them on that day and they were closed due to PJR’s (Khairtabad MLA) demise, I had to go back. Then I visited them on 31st December 2007 only to know that they haven't received the component and asked me to come after five days i.e. 05th January 2008. Hence giving me a third promise date.

They have not given me any cell to use; I am carrying my sim card in pocket for the last 14days. Because of the poor response from the customer care personal daily at least ten to twelve people shout at them. I have never ever seen such irresponsible people in my life.

I have registered a written complaint with the Panjagutta police regarding this, the sub-inspector advised me write a petition and submit in consumer redressal cell. On his advice I decided to put my plea with the consumer redressal cell and personally informed the store manager about my future actions. He is least bothered and very casual about his work.

Sir,

I have given my Nokia 6260 phone with display problems for servicing on 19th Nov 2007. The phone was returned on 7th dec 2007 with a bill charging Rs 711.00 on account of Flex replacement. But the issue was not resolved. I returned the phone to the Nokia care unit for re-servicing. The handset was returned to me the very next day. Still the issue persists. Is this kind of incompetent poor service expected from a company like Nokia. Henceforth I would advice people not to take any Nokia set which choosing for a new phone. My service job sheet no is 315343506/071119/53.

Regards,

Kaushik Mitra

I had received in my mobile phone an SMS regarding and winning GBP 100,000.00 on an on going Nokia on-line promotion.
Is there such a promotion because i don't remember joining any. Thank you very much.

We should make an association of aggrieved Nokia Customers