I received a $200 plane from nitro planes that was missing parts and had parts that didn't work. After 3 extremely rude customer service reps. I agreed to buy another whole plane to use for parts at the discounted price they offered since it was a month or so before I could expect replacement parts. I received the email wit the discounted price but after checking my bank, nitoplanes took the full amount. This is not done, but STAY AWAY from nitroplanes.