It all started three months ago, when my brother in law passed away, since his main way of communication in his business was through Nextel direct connect, we decided that keeping his cellphone number and direct connect number was something the business needed. I went ahead and contacted Nextel to let them know the owner of the account had passed away and that we wanted to keep the number, so they told me I just needed to call back and have a change of ownership.

Since I already had a Nextel account I was told they would just add the number as an additional line to my current account.

When I called to make the change, I was told I needed to wait for 2 weeks to receive a confirmation letter stating the change of ownership. That same day the phone line and direct connect service from the phone was cut off and had restricted service.

I called Nextel immediately and for 2 hrs I was on the line with a lady who told me they had accidentaly cancelled the account I was trying to make the change of ownership and that they were really sorry, they ran my credit to open a new account and have the same number reassigned to me.

At the end of the 2hrs the lady told me that it was not possible, I am sorry for everything I tried everything but the numbers automatically get cancelled out and you can not use them again .

So I had to get a new contract new phone new everything.

Two months later I get a bill for the account of my dead brother in law with minutes used. I have kept that phone in the bottom of my drawer because it was said to be cancelled I've even tried using it but it was out of service.

So I give Nextel a call and tell them they cannot invoice me for an account that was cancelled two months ago, and then they tell me it is active to please call back when I had the phone on hand so they could prove to me that it was active.

As soon as I hang up I dial my late brother's in law cellphone (keep in mind it was cancelled around 2 or 3 months ago, because they messed up) and a guy picks up.

He got a cellphone from Sprint/Nextel 6 weeks ago and was given that number. A number that they assured me after 2 hrs of trying to keep the number, for my late brother's in law business, that was impossible to do so.

Could you imagine if his daughter would for any reason dial accidentally his dad's old number and have someone just after 3 months of passing away picking up his cellphone.

It's just wrong.

Nextel is the biggest rip off I have ever been associated with! After paying for the service for two years, despite bad service (and more dead areas than in a morgue) I was told that my contract was paid in full and my service was to be cancelled, effective immediately! Then I received another bill. I was told my service had not been cancelled but after I paid them that $383, it would be. Guess what!?!? I got another bill. This time from a collection agency that is threatening bad credit, garnishment and all the bad things that go with it. When I call Next-HELL to complain and ask why, I am told "your service was not cancelled until the billing period after your request, SORRY!"
So, here I am. I have paid them $135 more of my money. Now I am just waiting to get another bill and do it all again.

Hope everyone that has Nextel enjoys their great service. After all, it is "NEXTEL, WHERE OUR CUSTOMERS COME FIRST!"

Rebecca Nashville, GA

Oh my God! If you're even thinking about getting a Nextel wireless account you will be sorry as hell. Their connectivity is the worst and it was that way for all two years of our service.

When our contract finally, mercifully ended, instead of a final bill we were sent to a collection agency. We were on their paperless billing plan and when we terminated our service they also shut off our web access to our account. Then, instead of just sending us that final bill they sent our final $72.28 to the aforementioned collection agency. We promptly paid the amount due and got another bill from the collection agency. When I called Nextel customer service I was told it was my fault for not contacting them after my web account was turned off to find out what we owed. When I said you got to be kidding and asked for the CSR's supervisor I was told the supervisor couldn't help me and to have a good day. Believe me, if you get hooked up with Nextel will not have many good days.