I have been receiving charges for ringtones from acotel binary and opera telecom and jamster but refuse to pay them. But the problem is i have to call them every month to take them off my bill.

Thankfully my 2 year contract with sprint is over. I bought an insurance since the beginning which supposedly covers damage, malfunction on my phone. Around three months after I purchase the motorola i870 I started having all kinds of problems from the phone turning off by itself, the screen in the exterior not working, and when making a phone call or checking my voicemail it will turn off by it self.

I when to a sprint center and they said that it was my fault, (I always take good care of my phones) and I tried to fix my phone issue with the insurance and they said that it only covers theft, water damage but not personal damage. I was like what? the sales person told me it cover everything? damage and so on. (Later, I told this story to an a classmate of mine which I found out he was an ex-sprint manager employee he said that the i870 had a lot of problems and even he had one and had the same problems).

My phone service had a 2 line one for myself and one for my brother more than a year after this incident my brother's phone was stolen. Sprint charge me for every single called the thief made and also for the internet service that the thief used even though I had canceled it, since the first month of the free internet trial. Which was more than a year ago. I spend hours in the phone with the so called customer service which where moving me around from person to person and sending me back and forth.

I am so unhappy with Sprint/Nextel and their cheap phones and bad customer service that just take you in circles. I just want to warn good people to be BEWARE of Sprint/Nextel. Tomorrow my last contract cycle is over and I will get another provider and I don't want to have nothing to do with Sprint ever. Hope I had discover this site earlier so to warn other people about Sprint/Nextel.

We purchased 2 nextel phones. My husband started having trouble with his immediately. We took it in on day 6 of ownership and they worked on it and said it is ok now. 1 week later took it back with the same problem and they said they fixed it again. 4 days leter, my hubby is angry and they refered him to the "repair shop" on the other side of town. Took it in and they had it for 6 hours, fixed the problems and my husband got it back with ALL the memory removed....so he took 2 hours to put it back to his settings and contacts. He is a business owner so there were MANY. 2 weeks later it is having the same problems so this time he takes it in and demands a new phone. Oh darn...30 days is up for the return and now he needs to have it replaced under the insurance contract and pay the $50.00 deductible! We paid $350.00 for the phone and now we have to pay another $50.00 to get a refurbished phone? Well, at least I got him out of the store before I had to pay for bail....when contract is up we will NEVER use sprint/nextel again. However, I see the same problems when researching any cell company so I think the problem is now we have to forgo the cell service. Heck we survived 30 years without one anyway.

My Business received a contract for all employees that said "We would not have any contracts with Nextel" since our business was so large. I tried updating my service to add new phone lines, change service and misc other changes. Over a two to three year period I was told each time I changed anything that a new contract would be in effect. I would call Nextel's customer service department each time and think I got it resolved only to find out that the various departments do not communicate with each other. I had to know a secret code that they would not give me until I moved up the chain of command after spending hours, being hung up on by their customer support and having to wait and be transferred each time to three to four different people who all told me I was wrong. I got a bad credit rating thinking they where resolving the situation each time, only to find out that the various department could not see the other departments computer screens and notes. Finally I cancelled my service but was told I would not be able to cancel any service until I paid for the new contract in full of which finally I was able to find a person who was able to take me off their system but since it was the middle of the month and even though I had stopped using the phones 4 months prior with no activity, I was told I owed for the new month. Needless to say I would never suggest anyone to use Nextel's service unless you want to be badgered, hung up on, service extended and not help after spending hours and days getting no customer service.

I have a huge complaint about Nextel. The phones and/or service to the phones is about 50% reliable. They adapt new, but unagreed upon, additions to the contract of services. To call and try to resolve the problem, you would have to go through a several step progress, which will take and hour or so. This is the most poor that I have never been treated as a customer.