I ordered Crucial Memory that had a 40.00 rebate. The memory arrived without the upc barcode. I wasted 45 minutes on 3 difference customer service reps attempting to resolve the issue. It is a catch 22. Without a UPC you can't return a product. Without a UPC you can not get the rebate. The customer service reps insisted the bar code was on the product because it was scanned at the warehouse. I had to train them on the different bar codes they use. I sent pictures of the product to document the missing bar code.

I no longer count on a newegg rebate when making a vendor selection based on price.

I've been buying electronics and computers for 35 years and think I know when I'm getting a good deal, especially since I build servers. When looking for some parts for a server I'm building, I found that NewEgg had good prices, so put all the items into the cart and backed that up with spreadsheet entries.

Finally when I was getting ready to check out. I needed to confirm, for warranty and possible exchange purpose the compatibility of the memory I was ordering, with the motherboard being ordered.

I could not find a number to call, but a chat agent was available so I opened the chat session and asked my question. I was shocked at the answer I got and realized from it that the supposed warranty from NewEgg was and would be worthless, as they told me they only resell the parts and can not confirm any compatibility issues.

Obviously compatibility and warranty are linked as if the memory proves to not be compatible, you have an exchange issue. Plus an inability to confirm compatibility leaves the integrity of the company suspect as you will not have any technical support to either prove the incompatibility or failure of a component.

Realizing that I cancelled my order for the parts (over $1, 200 on the order) and went shopping elsewhere, as I do not need a parts exchange disaster.

I don't suggest you buy from them as they obviously do not back what they sell.

OMR

I would first like to state that i have purchased a lot of items from NewEgg over well over 5 years now. I know a good bit about computers and computer hardware. Now that being said here was the final straw...

I purchased a video card from NewEgg about 90 days ago. I installed it and it worked for a day. next day saw vertical and horizontal lines and corruption on the screen. I contacted the manufacturer and after a few hours of trying to fix it, it was determined to be defective. I packed it back up, got a return number from NewEgg and shipped it off. Almost 2 weeks went by and I hadn't heard them. I had to contact them, after another 2 days they sent me an e-mail saying they can not acept the return because 'it was missing a serial number and it was being sent back'

No serial numbers were removed so i had no idea what the heck they were talking about. I tried talking to them about it since i have purchased through them for a long time, yet they still would not accept the return. I went on their site because you can write reviews about the product. I submitted a review, 3 days later i received an e-mail stating my review has been rejected! unbelievable!!! i wrote a review about the product then stated NewEgg as refused my RMA. no real slander or cussing.

At this point I am really pissed. On one hand NewEgg is completely blowing me off and on the other they are sending sorry notices and 'we hope you return'...yeah right. I started looking through the product information, it all becomes clear why this is happening, there is a warranty!!! NewEgg doesn't want to deal with it because they know the manufacturer will, yet NewEgg has a 30 day return policy unless something voids the warranty...serial number stickers, easy to remove/lose.

Long story short the manufacturer is indeed picking up NewEggs slack.

HERE IS MY TWO CENTS: NewEgg has become worse and worse over the past 2 years. What the issue is? I don't know maybe the Economy is hitting them hard but i will not go back to using them, their customer service is mediocre at best and they are losing their competitive edge.

Many other sites are able to do what they do with no hassle ruturns and are glad to do what it takes to keep you business.

Item Specifications on Newegg web site clearly states: Lifetime Manufacturer Warranty. I just received the item and it clearly states on the package: Two-year warranty. I sent an email to Newegg and their reply was that the information was supplied to them by the manufacturer and that I needed to deal with them. Make your own conclusion as to what to think about it.

Early yesterday morning I ordered $3, 560.00+ worth of merchandise from www.newegg.com. My order was placed within plenty of time to meet their "same day processing" deadline of noon PST. I paid for the order, went through Verified by Visa, got a call from my bank confirming the charges, and even got a call from Newegg confirming the charge as valid. All this "checks and balances" seemed somewhere between overboard and extreme, maybe paranoid, but oh well, that's where we stood.

Nothing happened after that. I called and called and was assured my order was processing.

As the hours go by I call and call and I'm told over and over the order will processed but according to their website my order is not doing anything; not being packaged and not being shipped.

As it neared the end of the business day out in CA, I called Newegg for now the 4th time and was told for the 4th time my order would ship. I asked for a supervisor and explained that I have been told over and over that my order will be processed but nothing is happening. She put me on hold while she, according to her, "got with the other department to make sure that order got out today."

They e-mailed me a UPS tracking number. I tracked the package all the way to my door the next day as agreed. When I received the tiny box I found out the box has a $4 hdmi-dvi connector plug in it.

Where is my $4, 000.00? That's what I would like to know.

So I called Newegg and went through a CSR, then a supervisor, then a manager, and continually was told "it will be shipped today." I explained that's what I have been told over and over. So they provided me more UPS tracking numbers and again told me the complete order has shipped.

I told them I don't believe them. This is now the 5th time I have been told the order has shipped and what I got out of it the first time was a $4 plug.

Come to find out, of the UPS tracking numbers they gave me, 2 of them are invalid on the UPS site, and 2 of them only show as billing, not anything picked up or in transit. Nothing has shipped but the $4 plug. Yet, I called again ONE MORE TIME and they tell me "everything has shipped" so I asked them what does the term "shipped" mean to them and they say it means it has left their warehouse. They are lying; the order has not shipped.

My overall $4, 000.00 experience with Newegg is that they continually lie to make you hear what they think you want to hear, they practice fraud and deceptive and unfair trade practices.

I paid for overnight shipping and rush order processing fees and I spent $4, 000 and I have a $4 plug. That's where we stand.

It has consumed umpteen hours of my time chasing my money and/ or my merchandise. This is not how I choose to live my life. Don't make the same mistake.

Now in researching Newegg I'm discovering many customers receiving damaged defective goods when they paid for new merchandise. I hate to think of the horror ahead. I got ripped off on the internet. Time to get the lawyers working on it if I do not have everything I paid for by tomorrow. And I'll expect a full refund on the overnight shipping and "rush" (cough-cough) processing fee at a bare minimum.