NewEgg
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Category: Services
Contact Information
United States
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NewEgg Reviews
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Shocked
June 10, 2011
Horrible ethics horribly unorganized
I have never worked with company so inept in my life. We ordered a TV that arrived damaged, they can't seem to keep track of phone calls we made to rectify the situation and now they are flat our screwing us and not refunding our money. Outrageous. We have more than given Newegg the opportunity to make it right and they do not take us seriously. Each time we call they just pass us from one worker to another and lie saying the problem has been fixed. They have lost far more than $1400, they have lost my future business and the business of my friends. Buyer beware.
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RRUU
April 19, 2011
Bait and Switch / Changes product description after sale
This company is extremely dishonest and deceptive. I recently purchased a product that in the description was supposed to include a few items. When I received the product, it was missing something. When I contacted them, I pointed out the omission and instead of sending the missing item to me, they simply changed the description on the website. I have both versions with the exact same product number...one includes the item, the one after my call with them does not. They were incredulous that the item description was not changed, but I have all the proof. When confronted with proof, they denied everything once again. I have since put a block on our company from ordering anything further from them and will never do so again. This was by far the most unethical people I've ever done business with online. Avoid at all costs!!!
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StanS
March 12, 2011
Defective disk drive
I purchased two Seagate 1 TB drives. One of the drives was dead on arrival. I obtained a RMA from Newegg and returned the drive. They subsequently notified me that the drive was damaged and that they would not replace it. The implication is that I damaged it. They sent the drive back to me, and the damage they identified could not have been my fault (I've handled and installed many, many disks.) Although I'm convinced the disk was damaged before shipment, Newegg will not replace it or make a refund. I'm now out the cost of the drive and the shipping for RMA. Do not buy from Newegg unless you're willing to gamble on your purchase. You may receive an item that works or not, but you will pay for it either way.
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NewEggScammedMe
February 17, 2011
SCAM! Incomplete shipment received. They don't honor replacement.
I'll start by saying that I have been a loyal customer since '09. More than 30 orders with no hassle at all. Newegg seemed to be one of those top-notch stores, however the nightmare just started with my last order (and I say last because no matter if the issue gets resolved or not, I'll never buy from them again).
I recently order 5 units of the new Nokia N8. I paid around $2145 for them. I gotta add this was the first time I ordered multiple items in one order from Newegg and I really regret it. It took around 2 business days to verify the order or whatever they call "processing time" and then I received a shipping notification with a single tracking number on it. I checked it, everything seemed to be okay at the moment. 4 business days later I received the package, I opened the box and voilà, there were only 3 units.
At first, my thoughts were "They ran out of stock and because of that they only shipped 3 units, I'll check my e-mail for a notification". When I checked my email I didn't have any notification there so I kindly report the issue as soon as we received the package. 24 hours later I received a reply, we exchanged some emails and I finally received this notification:
" I apologize for any inconvenience. I have sent a request to our relative department to ship the missing two items as soon as possible for you. Once the replacement order is issued and shipped, you will be emailed with the confirmation email and the tracking#. Thanks for your understanding and patience."
I waited 5 business days and nothing seemed to happen. I write them back once again and then, I received another email which was the one that make me feel scammed.
"We apologize for any inconvenience this may have caused you. Unfortunately, we have checked the issue and the weight of the package is 7lbs for 5 items. All five different serial numbers only scanned for this order and the weights matched the order too. Unfortunately, the replacement will not be honored."
You know I don't care if the weight says 7lbs, or/and 5 units were scanned for my order. I only received three units in a one shipping box, that's it. I don't know even if those 2 missing items were stolen by UPS driver, I don't know, you know?, and whatever happened it's not my fault. I mean, Newegg works directly with UPS and if the customer receives an incomplete shipment they are supposed to find a solution. You cannot tell me "Unfortunately, weight says this, units were scanned, so sorry, you just lost $858". What am I supposed to do now?
Well, after reading that stupid email, I wrote them back because I was really mad about how things are handled by this shady company. I received a reply from them saying that they will double check my issue and They'll let me know. It has been 2 days from that and I haven't received any communication from them.
It's easy for me, 'cause if they honor anything I'll go to my bank and I will ask for a chargeback for the whole amount and I will send back the 3 units I received. This is not the way how things are supposed to be done. They have my money so they don't help, they prefer to think "the customer is lying" or "it's not our fault we shipped the units, you didn't received it, go solve it somewhere else". How can I be lying if I have been a loyal customer for about 2 years! How all of the sudden can I make all this up? Who in their right minds will spend more than $2000 expecting to fool customer service and get free stuff?
I'm really disappointed and frustrated, and I know I'll get my money back, that's for sure but I gotta warn everybody that is out there, probably thinking about placing an order with them. DO NOT DO IT. Go to Amazon or other website. Do not trust Newegg, they scam people, they do not help customers, they make you lose money and they only care about taking your money away from you after that, whatever happens to you, it's at your risk. Really? I don't think so, I will get my money back and of course, it will be the last time I'll buy from them.
Please, trust me...
DO NOT BUY AT NEWEGG.COM. THEY ARE THEY WORST STORE/COMPANY I HAVE EVER HAD TO DEAL WITH.
Carlos.
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Robert672187
January 29, 2011
Refusing refund.
I ordered a motherboard, and could not get it to work. So I sent it back for a full refund, upon receiving the motherboard NewEgg said there appeared to be end user damage to the CPU socket pins and are refusing to refund my money. There was no damage done by me to the CPU socket pins, the CPU dropped into the socket with ease, I did not apply any force at all. Whatever damage that was done to the CPU socket pins was either done during shipping, or done by one of their people and they're just trying to cover their asses. And not only are they refusing a refund, they're also sending the motherboard back to me. DO NOT do business with this company.
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Maverick is a liar
January 4, 2011
Ripoff
I ordered a product that Newegg had advertised. They didn't really have what they were advertising. Newegg sent me an email saying they were sending me something I didn't order instead. I contacted them and told them not to send it, but they decided to send it anyways and charge me for it. After a ridiculous amount of hassles and rudeness from Newegg, one of their reps (Maverick Iniguez) said that they would issue a refund. All I have gotten from Newegg is hassles, rudeness, and lies - no refund.
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oht3075
November 27, 2010
Black Friday Sales SUCKS !
Newegg advertised a Black Friday sales of the lenovo G555(087325U) NoteBook for $299 starting on 12 AM pacific time on Friday morning. Since I am in East Coast, I have to wait all night til 3 AM for this sale. Right at 12am PT I put in the order for this notebook. The item was in my cart. I proceed to checkout thinking it would worth my staying up all night. In the middle of checkout, suddenly the screen become blank with the word 'The Server Is Busy'. When I recovered from and tried to repeat the checkout( the item still in the CART), in the middle of checkout, my item was suddenly disappeared from my cart(0 item). I tried to re-order the item but it was SOLD OUT and put me in auto reply.
I am a long time newegg fan and I expect Newegg to honor the fact that when I order the item in my cart, it should be equivalent to I putting the item in a 'real' cart and should not be taken out without my consent. It is not my fault not to finish the checkout. It is Newegg's sever getting too BUSY that I cannot completed my checkkout.
To add salt to the injury, on satuaday Newegg sent me an auto reply email telling me the notebook is available for me to buy but at full price $499.
I am really disappointed at Newegg, a company who claim to have the best customer satisfaction, to just yanked out an item form my shopping cart during checkout procedure and not to honor the sales . This will leave a lot of bad taste in my mouth for a long time with Newegg.
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NEComplainer
November 23, 2010
RMA Not Received after a month
About a month ago, I had two RMAs that needed to be returned to NewEgg, one for a replacement, and one for a refund. I sent both RMAs in one package through USPS because I had thought it was the most convenient option. I followed the instruction on the site, and labeled each item clearly with both RMAs listed on the label. After a few days, I noticed that one RMA had been received and then replaced, while the other had not! This started a nightmare of contacting NewEgg every few days to see where my missing RMA had gone too. Basically I was told while one was received, the other did not arrive, which is impossible since they both were in the same package. After a month of waiting and calling, I get a return call saying that the RMA department never received the item and I needed to take it up with USPS, basically leaving me to prove that they had tampered with the package, when I am almost positive that the RMA department lost my return since it was small in comparison to the other. They know that the package was not insured since it was just a return, which means I have no chance of getting reimbursement from them and leaving me out in the cold! I am so mad that what should have been a simple return has turned into a major problem as I need the money from that return very badly. As much as I have shopped at NewEgg in the past, it seems I'll have to take my business elsewhere in the future. Utterly disappointing.
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Potato
November 21, 2010
Newegg, 3 order 3 used/opend box product sent
ok I'll start off by saying like a lot of people say lol, I've been shopping at newegg for years now. My hobby is building PC's so I've built PC's for parents, aunt/uncle friends ect ect. I have to rewind this story/complaint back a bit to 12/3 2009. My mouse goes dead so I order a Logitech mouse G500, 1 item, small order what ever you want to call it, I didn't give it much of a thought because neweggs all ways been solid, couple of days later I get a package opened it up and I notice a there is a crease every where around the actual mouse box, further more there was a huge gash opening on the side witch it looked like it was cut by a knife lol. I was loling / chuckling at this point and did the unboxing ( too bad I didn't do it live on youtube lol ). The braided cord was folded like it has been used already and I opened the weight case and the weight was put back upside down lol, was all dirty ew. I literally said out loud " wow this warehouse person had a REALLYREALLY bad day and wanted to ruin mine as well" ( he/she didn't, I got a good laugh out of it ). ok ok fine my first bad experience by newegg, so I do the RMA thing call them up gentlemen answers I tell him in detailed what happened, he can careless about what happened not a single apology just wants to get rid of me as fast as he can, so he whips up a RMA/UPS tag very fast and off went the box back to newegg. Newegg gets a 2/5 egss for this RMA transaction omg they're fast!!! Fast forward couple days later I get a replacement, so I opened the package, this time the actual box looks some what clean *opening tab unboxing... everything looks somewhat new ... hmm I don't know* at this point I didn't really care if it was used or not I just wanted to use the damn thing. "Oh wait where is the weight cartrige" lol they forgot to include a cartridge this time >< hahaha another opened item. I called for refund this time and lady answers, same routine, she can careless but really really fast refund action lol newegg gets 2 eggs again. The Lady: "is there anything else we can do for you~" dumb ass me: "aaahh... I guess that's it?..." The Lady: "thanksforshoppingnewegghaveagreatday" CLICK. me goes to couch and cries
fast forward to 11/2 2010, so I want to build a PC for my self but I'm weary of newegg... "what should I do what should I do" "neweggs website is so awesome compared to others" @ 11/2 2010 they had a Asus motherboard sale and I took the promo code and saved my self money on Rampage 3 Gene. Box shows up by my door couple of days later, I cut open the package ... the mother box is a little creased the color is faded, I'm being paranoid at this point right? ... ok so I open the box and the board has a frame like cardboard box around it, the thing has tear all around where the SATA cable connects creases every where, further more I take out he cup like protect-ant for the cpu socket and there is finger prints all over the silver frame around the socket. Now I'm REALLY REEEAAALLY sad that its gone this bad with my favorite store newegg. Ok so you say "where is your proof?" I don't have it, I didn't take a pic and I'm not planning on RMAing the board either, because... I don't know I'm too lazy or I don't want to get another open box item or I got good deal or what ever, I'm tired of this, but if reps come they can check my account and I did RMA twice on that mouse lol and I did buy the motherboard. SO!!! what am I doing about all this people might ask, I will show you... I WILL SHOW YOU!!!
what I spent @ newegg
Rampage 3 Gene $ 233.81 shipped
and other stuff that I paid for at newegg after all this lol $432.99 ( stupid me I know, but I couldn't find it anywhere else )
grand total of $666.80 wow thats bad omen LOL!!!
How much I spent @ Neweggs competitor/ how much I would have spent @ Newegg hadn't they screwed me over so much $1928.96 ( not going to list all the items lol )
and still haven't decided witch ssd to go to.
My awesome auntie that plays FPS ( old school Quake 3 player )who I would be doing a build for pretty soon, I'm thinking she would at the minimum want x2 HD6990, or wait maybe x3 6990with those evga classified board lol ok I'm having fun exaggerating, oh btw I WILL NOT BE USING NEWEGG FOR THIS BUILD EITHER :D
I apologize for wall of text who ever reads this lol.
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newegg_sux
September 23, 2010
Comment/Review not posted
newegg is no longer my favorite place to shop.
i made a comment and successful submit the post but newegg never posted the comment.
which tells me that they are not honest about their reviews/comments section.
The will edit post or not post at all.
Don't buy items base on the 5 stars ratings.
be ware
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