I purchased a Lenovo lap top . The Laptop came withloose keys. I sent the lap to back to NEW EGG . I told the NEW EGG Representative that the keys were loose. The Rep told me that he computer would be repaired or I would recieve another one. I sent the lap top EACTLY as I recieved it. I waited three weeks and no contact or replacement. I called NEW EGG and was told that the same computer was being returned to me because of abuse and that the keys were not sent with the computer ( Who does that!!). Furthermore the Rep told me that I had told the original Cutomer Rep. that the F7 key was missing . I NEVER said what key was loose and I never said the key was missing. The machine was sent back he same way I got it. The REP told me to contact Lenovo and pay to have it fixed. or maybe Lenovo will do me a favor and fix it for free . STAY AWAY FROM NEW EGG THEY ARE NOT A REPUTABLE COMPANY.