I have made 4 attempts in the last 2 weeks to cancel Netzero. Each time I was assured that the account had been canceled. However, instead, they billed my charge card... then they put their so called high speed on my computer without permission, and it messed up my new broadband server. I made the second attempt to cancel... then the third, and today the fourth. Still this crap is on my computer, and my money has not been returned that they took by fraud. These people are complete crooks. They lie, cheat, and steal. I'm wondering if there is any way to get them out of my life.

I did file a complaint with the Federal Trade Commission today. It would be a good idea if everyone here would do the same. If the FTC gets enough complaints, they will investigate.

Swindlers and thieves try to find new ways ripping off customers and here is what Netzero has designed which also many other DSL ISPs have employed. During subscription process they don’t mention certain fees, particular $150 cancellation fee. They mention it several days later after subscription is complete and a customer received DSL modem. To avoid responsibility they establish 30 day money back guarantee during which you can cancel subscription, which they put in front in their advertising. In other words a customer is notified about $150 cancellation fee after he has started using the service. Now if you disagree with cancellation fee you can cancel the service getting your money back, but you’d have to send equipment back to them for your own account and look for another DSL ISP therefore very few people really do it. The problem is that connection speed which cost money drops down below dial up right after that money back period is over so it does not make sense to use it. However if you want to cancel the service which you cannot use anymore you would have to pay $150 cancellation fee.

How many thousand people have been already ripped off and how many billions of $$ was stolen from us, who knows? And what this dysfunctional government does about it? NOTHING!

Used netzero for over 3 years, called to cancel account. Two months later account was slammed by company with so called back up service that I never authorized. Trying to cancel account when they slammed me was like pulling teeth. Will never recommend this company to any one. Beware of AOL type slamming from netzero. Very frustrating.

Signed with Net Zero for a one-month allegedly free trial. Credit card charged immediately. Within days, it was clear the service was poor (slow access when I was able to access their servers at all; very slow downloads). I called to cancel the account. (You MUST call.) Their rep tried to retain me as a customer by offering me several more months of allegedly free service! I declined. He eventually gave up trying to sell me more service and said he'd cancel my account. I told him my credit card had ALREADY been charged for that allegedly free month, and he said it would receive a credit on the next statement. No credit was ever received, despite my sending letters for several months notifying NetZero that it had charged me for a FREE month.

BEWARE NetZero's offer of a free month's service.

Received notification that NetZero is going to further penalize those of us who pay their monthly charge by automatic electronic transfer from bank accounts, by increasing fee's, for an already problematical level of internet services. This is an absolute ridiculous charge to begin with, as all other companies, that I do business with, generally prefer electronic transfers and add NO EXTRA FEES.

NetZero does not appreciate the fact that many of us do not use regular credit cards, on line, because of security issues, electing instead, to use "One Time Virtual Card" accounts (which are obviously not appropriate for monthly billings). I would certainly not consider their offer to pay by the year, given their "poor track record" in refunding canceled services.

The only reason Net Zero has chosen to force the use of Credit Cards, by penalizing Electronic Transfer Customers, is it makes it much more difficult to cancel Net Zero service, without incurring additional expense on the part of the Credit Card user. (This accusation is verifiable by the number of complaints against United OnLine's companies including NetZero.

NetZero's ads are deceptive, concerning customer satisfaction, because I have talked, personally, to dozens and none are happy with anything about NetZero. When they try to cancel service, they are met with obnoxious customer service reps, of foreign extraction, who make it a gauntlet to cancel... I know, I tried this yesterday and gave up after an hour of transfers and arguments with people who spoke only "broken English" at best. I want NetZero to either straighten up lousy service and billing practices or at the very least, make it easy to cancel accounts without hassles and added charges.

Signed: Dan B. Dickey, another dissatisfied NetZero Customer!