I talked to them and they would not give me the name of anyone. They have charged my phone bill and my checking account for 17.45 from 4/2/06 thru 9/3/08 and refuse to refund my money. I did not authorize them to open two accounts for me. I authorized to charge my checking account one time and they opened another account and charged my phone bill too. I want them to refund my duplicate charges and they have refused to do so. I got them to agree to give some of my money back and they never did. I taled to them on September and nothing has been done. Then they trashed my computer so I couldnt email them. Sent a virus to me on my home computer through their email connections.

On Feb 27, 2006 I signed my mom up with this service using my credit card. Around Feb 2007, knowing that the service was coming to an end (I only paid for 1 year), I signed up with a different internet provider because netzero was constantly disconnecting and my mom was getting really frustrated with it. So we switched to USFAmily.net and have not had one problem with it. Anyway, I was on the netzero website May 2nd, 2007 and noticed that they had put my account as suspended. I was under the impression that if you dont sign up for another year, you dont get billed. Not the case. Now they are showing that I owe them money and have on my account history that they will be sending my account bill to collections. They tried to bill my credit card too without my consent. Thankfully I cancelled that credit card so they were unable to charge it. So I contacted them via email on May 2, 2007 and was told I need to verbally cancel it by phone. This is what the email said:

"We tried to bill your credit card for NetZero Platinum annual service on February 27, 2007, but the charge did not go through. Hence, your account has an outstanding balance of $119.40. Your NetZero Platinum service will be temporarily suspended.

In accordance with our service agreement, cancellations can be made only via telephone."

This is incredibly irresponsible because I never signed up for another year so why do I have to cancel something I didnt sign up for??? Also, I tried to call them and sat on hold forever, so I hung up. I sent them an email back telling them that I didnt pay for another year, didnt sign up for another year and so I shouldnt have to cancel it.

I just found out today that I was scammed by Netzero. I was looking at my bank statement on-line and I saw a charge from Netzero. At first I was like are you kidding me? I would never get Netzero when I have Road Runner and it is with a package deal which is very expensive as you all know that have Road Runner, phone, and cable. If I have Road Runner and it is the fastest you can get and I am paying a ton for it, why would I order Netzero? So, I called the number to Netzero that was provided on my bank statement. I was on hold for a total of 20 minutes before I even really got anywhere and still not to my satisfaction. I was told that maybe I clicked on the Netzero website by accident. I then said to Jack - Netzero employee that even if I did do that, then wouldn't I have to of had to complete the information that Netzero needed in order to open up an account? All "Jack" could say was, "Yes." In the end of it all he said he was going to deactivate my account and there would be no further charges. But, I am not going to be able to get my $14.95 back.

This service was canceled several months ago and out of the blue I receive a collection notice that I owe them $33.80. I tried to speak with someone in reference to this error and I could hardly understand them and was told they had no record of my cancellation. Word to the wise, if you have this service and cancel. Please get a reference number and date of cancellation for future records and hold on to it for at least two years.

Netzero has been charging my credit card for 6 months for an access service I never requested. They would only credit me for the last month at first, then after pressing, they said the last 2 months. I explained I never authorized these charges and finally after an hour on hold they agreed to credit my card(after I asked to talk to a manager).

If they do this to thousands of customers and only a handful are as persistent as I am, Netzero is making a fortune "mischarging" customers.