Well as I sit and fill this complaint out I have noticed... I Can NOT find an address on ANY correspondence, and also, I'm seeing where the only phone # provided is "for a nominal fee" - Guess I will also head over to BBB to file a report there.
I signed up for the free trial, my paperwork dated 5/4. On 6/3 I called to cancel and got the run around. I stated to the rep that I saw where they were trying to charge me, but that I was going to cancel & want a refund as I never did use nor do I plan to use it. I was told OK. SHe then quickly went into her "selling mode" and the catch to this 1 was I had a free trial until August. I repeated I wanted my credit and to cancel, never did use their service. She came back with yet another offer and I had to cut her off. Reiterated yet again the need for cancel & credit. She put me on hold, finally came back & said she could not issue Credit as the contract started on the 2nd not the 4th like my paperwork is dated. I stated I wanted to talk to supervisor and was put on hold for quite awhile (now this is where i start to ?? my phone bill, am I being charged to call & cancel? ..."nominal fee") After explaining paperwork says 5/4, the supervisor agrees to credit my $14.95, BUT then tries to sell me something else. I told him their company needed to loose ALL my information, of which he said will be done.
VERY glad I never hooked my computer up, if they worked so hard at selling me more when I try to cancel, I can just imagine the junk it would have thrown on my computer.
I did receive my credit within 48 hrs, but when trying to find their info for this complaint form, I have realized they are quite sneaky in what little info they do provide. I will be watching my phone bill for my cancellation call to see what "nominal fee" I was charged.
Now heading to BBB to file complaint.

I cancelled my account with NetZero about two months ago, or so I thought. I was looking at my account today and noticed that they had billed me again. After a long process of trying to get through to them via telephone, I cancelled again. They said that they cannot return the money they took from me even though they could see that I haven't used their service. To make a long story short, I would not recommend NetZero to anybody. In fact, I would strongly urge people not to use them at all. I liken them to a parasite, and feel that the US Attorney should investigate them for fraud and theft.

I have never had any kind of an account with Netzero.. Somehow they started charing me from one of my checking accounts $4.95 a month. I have argued with them for five months (when the charge started) the only feedback I continue to get is "We have no record of your account".. "Well, no dah, sherlock, because there is NO account. I have faxed them proof that they are charing, , Then I get "We can not see any charrs from us." I have filed fraud charges with my bank, closed this account..

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Noticed on the 8th of January, 2011, Netzero took out $4.95 for a service I haven't used for almost 2 years. It's not a lot of money but the point is they are still taking money that's not theirs.