This company is the worst company i have ever dealt with. When they transitioned from Monster Commerce to Network Solutions it all changed. They changed platforms for the site hosting and it was a total nightmare. I had to endure this twice and paid for it twice only to find out they do not have the same or better functionality they had when it was v4 and Monster Commerce. They do not have partial search functionality with the new v7 version and they have told me for 2 years now that they were going to offer it. They have strung me along only to speak with Jeff Visgaitis on 4/14/2011 and be told they may never have that functionality. So they have changed to a new platform without the ability to search for an item with partial part #'s, which is key to most businesses. This is just the tip of iceburg of the problems i have had with them. I have had email service down for a week at a time. Site certificate with no csr generated even tho i had renewed it. But the most frustrating is the site latency problems. My site does not load properly most of the time. I have been trying to get this issue addressed and fixed ever since they changed me back to V4. It takes sometimes up to a minute to load. I have had many outside sources report about this issue. I have had to pay for and implement a monitoring service. Sometimes my site won't even ping. I have reported this over and over only to be told that it was not happening on their end. In other words, screw you we are not fixing the server or site issues and you may be better off with another hosting company. I asked for this to be put in writing and Jeff said he would not do that. I asked why was he afraid to put it in writing and no answer. I have nothing else to do but seek legal council. Jeff indicated i could do so as if they weren't afraid to take on a small company. I guess when you get so big you can treat anyone you want the way you want. If anyone else wants to join me with a campaign and legal council against this company please contact me. 816-899-2347.

Network Solutions does not seem to learn from their mistakes.

They are STILL the most unethical and outright illegal dns company I have ever seen.

FIRST, they refused to provide access code to transfer dns. Kept stalling, demanding more unnecessary documents, just to stall until the domain was within 60 days so I had to wait.

Then, after renewing against my will with NS, AND waiting the 60 days, THEY CHANGED THE EXPIRY DATE! So even though they basically extorted another renewal fee from me, they still have NOT updated the record - AFTER TWO FULL MONTHS OF RECEIPT OF RENEWAL PAYMENT, making it impossible to transfer an expired domain.

This is illegal.

If anyone wants to engage in a class action against them, I am seeking US$1MM damages.

You can contact us through our website:
www.tranquilrealty.com

Signed,

Webmaster for Tranquil Realty

Network Solutions made an unauthorized charge to my credit card for private registration of two internet domains, for which the Auto Renew was set to "Off". I notified them immediately of the unauthorized charge and they promised to reverse it, but later sent an e-mail indicating that "it is our policy not to issue refunds for domain name registration(s)", despite the fact that I had not authorized renewal of the domain registrations. I checked with a number of associates, and apparently this is a common practice for Network Solutions: they figure most people won't take the time to dispute the unauthorized charges given the amount. It would be worth an investigation to see how much of their revenue is generated through unauthorized domain renewals.

I subscribed to Watch Dog Services for a year from Network Solutions. I chose not to renew. about four weeks prior to the expiration date I started to received DAILY reminder notices of the expiration. After expiration I received daily "please renew" messages for about 3 weeks. I then received a FINAL renewal email. AFter the final notice I received more "please renew" emails... not sure how long this is going to continue.

I complained about this and NS says that they can't do anything about this because that's how the reminder script is programmed.

I am viewing these reminders a spam. I will be moving my domain elsewhere soon.

All, you are not going to believe this. I am launching a new web site and I can't login to my Network Solutions account. I called network Solutions and I am told by Lee (a supervisor) that the account has a lock and the Executive Team will be calling me Sometime Next Week. I am beside myself in disbelief, I have 15 developers and 10 testers here and no ability to add a public DNS entry to MY account.

I am so mad I can't see straight, this is going to cost me thousands and could ruin a relationship with a very good client.

I asked for Lee for "any" resolution; Lee was quite polite and clearly didn't give a rip about my situation. I asked for Lee's boss, Lee told me it was Michelle, and then would not give me her number.