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Samuel
May 9, 2009
Terrible after sale service
I lost my cell phone in the National Auarium of Baltilore and I filed a police report for it. NCOA plainly rejected my claim giving some stupid argument. This is a FRAUD company. You can not talk to anybody. They only talk via emails... throw $50 in a pond or lake rather then buying insurance from NCOA. At least you will not waste time in following up with them.
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Ralf
April 27, 2009
Awful company
I lost my cell phone in the National Auarium of Baltilore and I filed a police report for it. NCOA plainly rejected my claim giving some stupid argument. This is a FRAUD company. You can not talk to anybody. They only talk via emails... throw $50 in a pond or lake rather then buying insurance from NCOA. At least you will not waste time in following up with them.
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P.Guna
January 26, 2009
Device Protection Plan
I purchased My cell phone through Wire Fly in 2008 January 23.With the order forms I received this device protection plan through NCOA, So I paid $49.99. for the whole year.
I had a issue with my Nokia 5300Xpress music phone and I informed to them about it. I could not talk to anybody so I e-mailed to them. They asked me to mail my phone so they can fix it. I asked them first replace a phone for the time they repair it or else give my money back.They said With in a month they will do so. I received nothing but another letter to renew my membership.I still have my phone with the issues.Who is responsible for this, Please let me know.
Please to not let these fake companies to rep off poor customers
My member no.W100308561
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November 1, 2008
Insurance fraud
I purchased 3 phones- Palm Centros via wire fly and bought the insurance for all three phone. I lost my phone last Friday night and have been denied a replacement due to “UNSECURED & UNEXPLAINED DISAPPEARANCE”
"NCOA requires that reasonable care and control be exercised at all times. Based on the above listed exclusion, we cannot consider this Request for Service for payment" If I had gone through Sprint, my carrier, I would have a new phone already. I had to go buy a cheapo replacement phone since I thought the company was legitimate and would replace my phone only to find out that i have been ripped off and mislead. After reading all of these complaints, I realize I was defrauded out of 150 dollars and feel that something needs to be done about this.
So here I am with out my phone and it appears that I will not get another one.
This company should be stopped from taking anymore money from trusting consumers.
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March 17, 2008
No direct contact!
For all who are in need, here is the real contact information for NCOA that they do not give out to their "customers"...
National Cellular Owners Association
21000 Boca Rio Road
Suite A-12
Boca Raton, FL 33433
United States
Phone: (561) 470-1273
Toll-Free Phone: (866) 654-5590
Fax: (561) 470-1399
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November 13, 2007
total fraud
Like all the other people say--this is a total scam. Phone dropped out of my pocket while fishing. Obviously the phone was lost. NCOA says they can't replace it because of water damage. How do they know the phone is water damaged if the phone was lost?
Impossible to speak to a real person. This is obviously a scam and Wirefly Cellular is certainly part of this scam.
sunsailor
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November 3, 2007
Ripoff!
I've tried to get my phone replaced for a week now. Not only are their hours limited 10:00 - 4:30 est their is no way to talk to someone. After sending three emails I was told my request was being processed. After three days and no answer I went back into the site and was told my request was denied and a letter is in the mail. No phone call, no email letting me know no nothing. Avoid like the plague, don't do business here.
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May 3, 2007
Cell phone insurance fraud
This is the most pathetic insurance i have ever seen. No body picks up the phone. It will go straight to the voice mail box but nobody care to call you back. What ever may be the circumstance, they will never pay for your claim. Even if by chance anybody picks up the phone they will hang up on you. This is a big fraud. collects your money well in advance and doesn't even care for customers!!!
Pathetic pathetic and pathetic...
Is there any way to get our money back and save lot of other customers?
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October 12, 2006
Cell Phone Insurance
Paid an insurance premium on 2 cell phones; 1 was lost. We provided all the details they asked for but still denied reimbursement. Claim they cover "Loss" but not an "unexplained disappearance". What's the difference? Lost is lost!! What a scam!!!!!!!!
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