I placed an order for a DVD on December 20. On December 22 my credit card was charged and I received a UPS tracking number. However, the order was never shipped. The tracking number from UPS reads "Billing information received" and has remained in that state ever since. It is now January 9th and the order STILL hasn't been shipped. NaxpMedia appears to be ignoring my emails and their customer service line is down. It is impossible to talk to a person.