I order a free sample of the products and was told I would only have to pay for the shipping and handling. I did not received the sample. I seen it was a charged of $79.96 on my statement, when I call, after finding the number from the charged on the account, I call them. They told me I was to call them when I got the sample and use the number on the order form that is included with the sample. When I did this they told I should have call them sooner. I think they delay or not give it to you at all so they can charge you the extra money. You still don't get the real products that they are taken out your money for.