We had contracted with Nationwide Relocation for a move to Bentonille Arkansas. According to our conversation first with Mr Brandon and then with Ms Pauline it was decided that the movers would pack up all furniture like sofa, love seat, HDTV with glass stand and Dining Table with glass top and coffee table, in the decided contract price.We paid a deposit of $ 600.

But on the day the truckers arrived they said there was an extra charge of upto $400 to pack the above mentioned items. We immediately called up pauline who now retracted her earlier statement and said that the extra charge was applicable. And if we decided not to go ahead with the move we would have to forfeit the deposit.

I call this Blackmail in simple terms. While wanting our business the customer reps make all sorts of commitments

When I first setup the move the guy I talked to was really friendly and seemed helpful. Me and my husband wasn't there when they came to pick up the stuff. My mother-in-law and her husband were there instead. My husband had just come back from Iraq and had to be in North Carolina.

They weren't going to wrap a lot of the fragile things like the mirror that went with our dresser and the dresser and chest. My in-laws had to make them. They almost dropped our washer. They did drop our dresser though. We were giving an estimated weight of 4,424 pounds that we would be paying for. Our total cost was suppose to be $1998.10. Me and my husband decided to make it a little easier for them, so we loaded our expedition with our computer, a 23' tv, three sheets of glass that went to our end tables and coffee table, all of our clothes, video game system, 3 lamps and a dufflebag full of cleaning supplies. We lived in a one bedroom apartment and had nowhere near more than 5000 pounds worth of stuff.

When they arrived to meet us, since we live on base, my husband noticed that our mattress, boxspring and headboard were all outside of the truck strapped to the back. They were filthy and the headboard had deep gashes and scratches. We were told a few days prior to their arrival that we had reportedly gone over our weight by a 1000 pounds so we requested a re-weigh. When I told the driver about the re-weigh he disagreed and wouldn't take me. He said it would take too long and he had to be in florida by that night. So we allowed him to unload the truck. To do so we had to pay him first.

As our things were being unloaded I kept noticing deep scratches and gashes on the wood furniture like our sectional, headboard and footboard, and our diningroom table. A lot of our stuff arrived dirty, like our washer and dryer. They also began unloading stuff that didn't belong to us. They were also supposed to reassemble the bedroom set and the diningroom table and driver, Phillipe, refused saying that they weren't told to it.

In the end we paid over $2400 for a company that damaged our stuff, didn't fulfill the job requirement and overcharged us.