my husband went into bilo and was approached by MR. Adam Macabee, a employee for national studios, who told him about pictures packages that he could recieve for 12 dollars! My husband signed up for the picture package misinformed that ther would be an additional charge of 12 dollars the day of the pictures. I went later that day and signed up for the package and gave Mr.Macaby 10 dollars and he told me that all I needed to do the day of the photoshoot was to pay the remaining 2 dollars.Again misinformed of the additional12 dollars. After a friend told us about how these pictures really worked and of the additional 12 dollars I went back to ask why he didnt tell me of this and his respond was " dont worry I will be here the day of your pictures and we will wave the 12 dollars on behalf of BILO for customer appriciation day".When I asked BILO of this I found his statement to be untrue and in actuality he was not going to be there and I will have to pay the 12 dollars anyway. I cannot get my money back and this man continues to falsify information to other people robbing them of their hard earned money. National studios has yet to comment.

I had scheduled an appointment for my three boys to have their pictures taken at a local K-Mart. I was told there would be no sitting fees and all I had to pay was $10 now and $10 later, which I did.

October 4th, we showed up for pictures and the photographer was pleasant enough and he did a great job. When he was finished he told us we would receive a postcard in approximately 4 weeks and it would give us a date and time to view our photos. We explained then that we would most likely be out of town for an educators conference and he said no problem. All I would need to do it call the 1-800 number to reschedule. When I got my postcard, the viewing was the day we were to fly back. I called the 1-800 number and told them the situation. That is when they explained to me that they are a traveling company and we would have to wait another 6-8 weeks for another postcard with another day to view the photographs. The postcard never came.

After numerous phone calls, voicemails and attempts to reschedule or obtain the photos I had already paid for, I still had nothing. I quit calling and decided to wait out my 6-8 weeks. No postcard.

I attempted my fight again last Friday, February 27th. I spoke with an Abbey who seemed to know very little about the company or the way things ran. I was put on hold a number of times. Finally, Jeanette came on the line, confirmed my address and told me she would mail me pictures. When I inquired to which pictures she would be sending, she replied with, 'Look lady, I told you I would mail them to you.' and was abruptly placed on hold for Abbey. I asked for a supervisor and was informed that Jeanette was in fact a supervisor. I asked for her supervisor, left yet another voicemail to which I got no response.

Today I spoke with Ron and was told he was a supervisor. He stated he would send me my original package as well as all of my proofs. We'll see!