I have had many home warranties and have been with National Home Protection for many years and have nothing complain about. I see all these bad reviews saying there a scam company when in reality all it sounds like is that customers are trying to scam them with pre-existing issues. Consumers have to realize that they are buying a home warranty and there is a contract involved and they need to READ THEIR CONTRACT! National Home Protection is the best company and i will be with them for years to come! thank NHP!

I have had many home warranties and have been with National Home Protection for many years and have nothing complain about. I see all these bad reviews saying there a scam company when in reality all it sounds like is that customers are trying to scam them with pre-existing issues. Consumers have to realize that they are buying a home warranty and there is a contract involved and they need to READ THEIR CONTRACT! National Home Protection is the best company and i will be with them for years to come!

this is a email i sent to NHP and have now found they closed my claim!

Hello,

Let me start by saying that I though having a home warranty was a good idea and maybe it is but just not with your company. I have had noting but hassle dealing with NHP since I had to call for my first problem. I will start from the beginning I was researching companies and came across NHP I called to get info and a price quote with 20% off and a $50 HD gift card. I told the guy I would have to talk it over and get back to him well he put me on hold to see what he could do for me to buy it that day and he came back and told that along with the 20% and gift card he would also throw in 2 free calls, well that did it for me I signed up in July. Fast forward to my first call it was for my shower, the first number assigned to be was for a company that the phone number did not even work anymore so I had to call back, well I get a hold of someone who comes out and makes a adjustment and it is fixed or so I though (the shower still changes its not fixed). I paid the guy even though I thought it was considered a free call. The next day I called NHP to find out about the free call only to find out that I did not have 2 free calls and the guy who sold me the warranty lied to me. I got a hold of a manger that apologized to me and gave me a free call. Now to my new issue I had a HAVC person come to my home and do a tune up on my furnace and he found a small gas leak in the gas valve so I called NHP on Friday the 24th to see if that was covered under my warranty and it was, I let the girl know that I had a free call and she noted that and told me to let the guy know that it was a free call. I called square one the company assigned to me and they sent someone out Monday night. The guy came and confirmed the leak and told me he had to get the part and would be back Tuesday and in the mean time TURNED OFF MY FURNACE to be safe (I live in CO it gets cold at night). He also said he know nothing of the free call and wanted a check from me, I gave him a check and asked that he not cash it as this was suppose to be a free call and that I needed to find out why he was not told. That then led to me finding out that NHP wanted service records on the furnace and that the repair was not going to be done until they had records. I just bought this house the only records I have is from my inspection and the guy who just came out and found the issue. I had NO idea that claims could be denied and records are needed for certain things, to me that is crazy, people buy homes and get warranties because they want to be covered in case something goes wrong because of the previous owner, it just seems that it is a loophole for NHP not to fix things. It is now Monday nothing has been fixed and Square One cashed my check that I should not have had to give them in the first place! And I have yet to receive my $50 gift card from home depot. I have to wait on the phone sometimes for nearly 20mins every time I had to find out what was going, i had even been hung up on. I do not think I will stay with NHP when my year is up and I do not have anything nice to say about NHP it has been nothing but headaches for me and it is very time consuming for me to deal with. I can not believe my claim is being denied because I waited till Oct to have my furnace looked at, if you would have seen my home when I moved in you would understand that not paying to have my furnace looked at right away in JULY since it was not in use would make, there were far more important things I needed to spend my money on having fixed than that. I want my Furnace fixed and I want my $45 back!
As of nov 14 nothing has been done and my claim was closed. after reading all the complaints i am now sure i will never have it fixed and wish i would have know not to use this company! STAY AWAY FROM THEM!!!

I read the website of National Home Protection before signing up but failed to do a Better Business Bureau check. Their website is full of lies and deception. They promised Home Depot gift cards for signing up for a 5 year plan. I did that and then they gave all these excuses as to why I didn't receive the gift cards. But as a consolation they offered to send me less than half the value originally promised on Home Depot gift cards. As you can guess I've never received those either. To top it off, I had to call them for a service since they are a Home Warranty program. They did not fix the problem, apparently nothing is covered. Not sure what they Home Warranty covers. Once my 5 years is up, on with another company. Don't fall victim to their lies and deceptive advertisement. They make promises they have no intentions to fulfill.

It took me 4 contractors and 10 phone calls only to be denied the repair of my air conditioner. They never returned phone calls, they hung up on me, and they denied my claim. The one contractor that finally came, was a scam artist too. I paid him to clean the ac and he did not. I was too afraid of him to stand up for myself. The contract by NHP clearly staes that "which become inoperatable due to normall wear and tear". and under airconditioners:, "All components and parts". They said to contact "[email protected]"...that site does not exist. I have spent hours and hundreds of dollars out of my own pocket. This company ripped me off.