We are a Heating and Air company out of N.Charleston, SC. We had a homeowner contact us on 5/6 with his claim number requesting service. When we diagnosed the problem, it was going to be over the set limit. So we proceed to try and contact NHP of course all we get is a voicemail. Left several voicemails, e-mails, and even tried faxing them. Still no response. Since then the repairs have been done at homeowners expense praying we eventually get approval. When you do get someone on the phone they either transfer you to the voicemail or they are extremely rude and hang up on you. Please be aware of this company. There is many more GOOD home warranty companies out there that will answer their phones and assist you with politeness.

Following is my situation with NHP [this was emailed to the gentleman from NHP who responded that if anyone is having problems, please contact his directly:]

Is your company still in business? The contractor and I have been trying reach your company. The contractor implied he couldn't set an appt until he rec'd authorization. After I badgered him a bit, he eluded to your company's failure to pay the contractors.

I have been phoning for 2 week and get messages stating system is down and I would receive a call within 24 hrs. How can you do that when the system doesn't ask for any reference info. Needless to say, I've rec'd no cal back. One time I was actually able to leave a voice mail but it sounded like it was being taken by an unattended voice mail box.

Earlier this week, I got a disconnect notice when I called . Now its back to saying the system is down.

Please advise ASAP. Am I out my premiums I've paid on two properties? What federal or state agency regulates your company.
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To date, I've received no response. Is there anyone who has started a possible class action? I'm going to contract NYAG's office but is there anyone who knows if the company is regulated by some govt agency such as "Insurance Commission?"

I hope we're not all out $300 - $400!



--------------------------------------------------------------------------------
From: "[email protected]" <[email protected]>
To: [email protected]
Sent: Tuesday, April 14, 2009 11:40:06 AM
Subject: Contractor assigned to NHP claim number 615066

Dear BRAD HARO,
Your request for service 615066: Dishwasher: is leaking
Your claim has been assigned to C&amp;D Sales &amp; Service - Appliance Repairs, an authorized NHP service technician. You may now contact C&amp;D Sales &amp; Service - Appliance Repairs at (510) 521-5454 to schedule a mutually convenient service appointment. If you do not have an appointment scheduled with your authorized NHP contractor within 48 hours please call us at 1-800-608-6045 so that we may assist you in getting an appointment scheduled.
Please remember that upon the technicians arrival you will be required to pay the $45.00 service call fee.
Should you have any questions or concerns, feel free to call our claims department at 1-800-608-6045.
Thank you,
NHP Claims Department : 1-800-608-6045 : [email protected]

After over 6 months of service with NHP, (but have not needed their service) I've emailed many times and called them on the status of my $50 gift card. The first time I called (on hold for 25 minutes) they told me I should be hearing something soon about the status. A week went by and didn't hear anything, I recalled again and this time the rude agent told me that I didn't qualify for it because one has pay the service one year in advance. I told her that I didn't see anywhere in the ad where it said that, she said that's their policy. I told her to cancel my service with them and she hung up the phone on me.

Don't use them and don't recommend them, they are nice and friendly when first getting the warranty service, after that they are complete opposite, plus expect to be on hold for a long time when calling them.

I purchased at two year warranty from National Home Protection in May of 2007. At that time I didn't see anything negative about the company and was able to easily get someone on the phone anytime I called. I didn't have any issues until last month (April 2009) when my furnace started acting up. I have called their 800 number over 30 times now and left at least 8 messages. I never get anyone on the phone and on several occasions there is a message stating they are closed for upgrades. I've also called their number and gotten a notice that their number is no longer in service. Their website works on some occasions and I did submit a claim on 4/27. They did respond to the claim with a contractor to call, but when I called them they never showed for the appointment and now do not answer their phone. I responded to NHPs message telling them of my issue and they re-issued it to another contractor. This new one's phone number doesn't even work. Who knows how NHP was able to "assign it" to them. I'm going on 10 days without any service from them and the two contractors they assigned don't even exist. Stay away from this company!! I did file a BBB case and their database says their New Jersey address is out of business. (weird since that's the one listed on their website)...but that their New York address was still in business and had several complaints. I'm disgusted with this company how they scam people out of their money.

We are a licensed/bonded/insured contractor in Las Vegas that did air conditioning and heating repairs for National Home Protection & they have not paid us for our services since September of 2008. We have faxed them multiple times (now their fax number has been disconnected); we've sent them certified mail, which someone signed for & their printed name is not readable; we’ve spoken to a representative that was extremely rude & said we needed to leave a message with the supervisor. We did this & no one returned our phone calls. We’ve tried calling again and now nobody answers the telephone. We’ve called the New York District Attorney & their advice was to file a small claim with the court.