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Steddy
September 6, 2009
Awful company
We had a home warranty protection plan on our home. For the year of 2009. We have been trying to contact them for several weeks. We found out yesterday they have went out of business. They forgot to inform their customers. Company is National Home Protection.
Can you help us get our contract payment back. Also their has to be a lot of other people with contracts with this company who is going to be in the same situation. Can this be made public knowledge.
How we found the business was closed was thru the chamber of commerce in New York where this business is.
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Charles L Richardson
August 11, 2009
Phone disconected &denied claims
My policy was only a month old when I had a claim (I had renew for 3rd time) NMP sent a servicman I paid him my deductible but the authorization was never issued for the new part.When I tried to call the co I found out it's closed.I paid them over $400 what can be done?
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Fred
July 29, 2009
Scammers
This company is a total fraud. We took out a 5-yr protection plan, a cost of $1, 649.50, with a promise to receive a $250 gift card within 60 to 90 days.
They kept stating that the gift card would be coming shortly. We attempted to speak to a representative and was disconnected once and the second time was told that there was not a supervisor on call. Again, we called and asked to speack to a supervisor and of course no one called us back. They told us originally that I could cancel my contract any time with no cost, but
after reading the fine print they stated there was a charge of $200 cancellation fee. We purchased the plan over the phone with one of their sales people and our visa was charged the full amount that very same day and was not sent a copy of the contract for over a week later stating "This contract may be cancelled by the holder within 3 days from the order date and cancellation must be done in writing". Our visa company gave us provisional credit of the $1, 649.60 until the dispute was settled and they elected to stand by the merchant...so again they charged our acct with said amount.
Can't they see that this company is frandulent and scamming trustworty people. They need to be stopped immediately and the visa companies should reimburse the said amount. Not only have we lost the above amount, but we also attempted to call for service for a warranty problem and no one ever called us back. We had to bring in a private plumber to fix the problem at a cost of $100/hour.
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Kenny
July 27, 2009
Terrible service
They use their "right to require maintenance records" in order to dishonor repairs, even if you have been with them less than a year, even if the broken part has nothing to do with maintenance and even if their own service contractor tells them everything was well maintained!
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Mary Meyer
July 22, 2009
Trying to contact them to file a claim number disconnected
I bought a 3 year home warranty plan and have not had to use it yet. I tried to call them to place a claim the number has been disconnected and there is no response on their website. I paid 989.76 for three year protection and it will be 2 years in September. I need to get my money back
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Tunja
July 15, 2009
Are They Still in Business?
Are they still in business? I have been calling for the last past two months. At first I would get voicemail, then I would get a busy signal, and know I get Their services are no longer connected message. i think they should refund all of their customers their money back. This company is full of shit. And a waste of our time and money.
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gwenh
July 15, 2009
Fraud
They fraudalently sold me a one year home warranty with gift card, gift card application was returned with forwarding label that states MOVED LEFT NO ADDRESS, phone & fax disconnected. Stay clear of anyone from this company as they are scamming you to get your money and nothing more.
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B.D.C.
July 14, 2009
Fraud / non service
Entered into a 5 year policy for home warenty service with a promise of a $250.00 gift card and a service charge of $45.00 per visit and a low price of $345.00 per year. I asked the sales person, about the 5 year policy, what if I was dissatified with there service if I could cancel the policy and he answered yes. Six month later they declined the goft card saying that I did not file correctly. I did file correctly. I phoned several times before and was told that my gift card was being processed. I also had an emergency plumbing problem and had to get a plumber immediately. I called them and they gave me a phone number to call, which I did, several times. Left messages that wer5e never returned. Do not beleive what they promise. They have a three day cancelation policy. THAT'S THE ONLY TIME YOU HAVE TO CANCEL. Even my credit card company could not help me. B.B.B. of New York could not help since N.H.P. is not registered in New York. BE SAFE NOT SORRY
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Allison G.
June 22, 2009
Class Action Lawsuit Filed
My name is Allison Gill, I am a legal apprentice with Balestriere Lanza PLLC. We have filed a class action lawsuit against National Home Protection and are interested in talking to people who have been scammed by them. Please contact me at either [email protected] or by calling 212-374-5400 ext. 115. Our firm is very interested in hearing your stories about National Home Protection. If you would like more information on the firm, please go to our website at www.balestriere.net
Thank you,
Allison Gill,
Legal Apprentice
Balestriere Lanza PLLC |
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Hometec Master
June 16, 2009
non payment for services
We were a Vendor for National Home Protection and did appliance repair for them in the State of Arizona. They had us go to homes of people who had purchased a Home Warranty from them and fix their appliances. They did not pay us for our services. They are a bunch of crooks. They kept promising to pay us, but never did. They told their customers that they paid us. Liers Liers all of them.
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