I went to National Family Solutions to get help with a custody battle. They assured me when I hired them that there would be no problems and that they would make sure that my documents would be sent to the court. After I paid them in full, they sent me the documents that needed to be sent in and filled and told me that I would have to be the one to pay for the filing fee and the serving costs. When I try to contact them to find out what is going on, they either don't answer my phone calls or avoid me all together. The only communication I have with them is through email and my "case worker" only answers half of those.

This company did not give me the correct information for my case, it had to be resubmitted twice, they did not give me complete information about going to court, simple basic information that they stated I should know. My questions were not specific enough for them to be able to help. However I did tell them I had no idea what I was doing and to give me the basic info and they did not do that. And then told me I was wrong, that they did tell me in the instructions I was given over a year ago.

National family solutions are the rudest people I have ever dealt with. They do not listen to what you tell them, they do not know the laws of the states. I what to get guardianship of my step grandson and they told me that a 12 year old can tell the judge where they would like to live. They have you fill out a questionnaire, tell you to write out a stoy so they can proof read it and write the way the judge whats to see it. Then they get on the computer and pull the paper work off for that state and mark the boxes. I told them this is not a custody fight, but that is the paper work they filled out. Also they did not proof read the story that I wrote, I was told just attach it to the papers when I file. When I told them what they did was wrong, and the age for a child was 14 in Arizona, they tell me I'm wrong, even after I talked to the courts. When you try to talk to them on the phone they talk over you while you are talking and will not let you finish what you are trying to say. They charge you a monthly fee which they take out of your credit card, plus $1000.00 to do the paperwork. And when you cancel your membership even though you are still paid up they don't what to talk to you. I have been trying to get my money back, but having no luck. They will not let you talk to anyone that can make a decision, they say that they have been trying to call you, but my phone records show that they have not called, and no emails are sent by them, and when you tell them the facts the call you a lier. I have taken care of the guardianship paperwork myself, which only took 15 mins to fill out. Not worth the $1080.00 I spent.The only thing they what is your money, and they don't know the law like they say they do. And if you don't do things their way you are in trouble. And don't think you will get your money back.I have found out that what national family solutions does you can do yourself by pulling the paperwork off the computer, or go to the court house and get the paperwork from the library, and the people there will help you. After paying all this money to national family solutions you still have to pay for all your filling fees and any papers that have to be sent to the other party. Do not use these people for anything. Also I, m reporting them to BBB.