About july 15 I saw an add on TV advertising a Shed Vac, which was supposed to catch pet hair when you brushed a pet. I ordered on the internet, and about the 1st of Augest I called them and the Custmor service rep said they had no record of my order but that she could take the order on the phone, so I agreeed to reorder on the jphone, On a bout the 7th of Augest I called custmor service again, and she said they had no record of my order, So I explainded and she came back and said your order was shipped on Aug.3rd That i should get it in about 10 days. I was led to beleive that I would receive two "Shed=Vacs= on or about Aug. 14 I received one Shed-Vac in the mail but it clearly stated on the outside Items may be shipped sepatrately On the 19th of Aug, I called custmor service again, and she still couldn't find my order, I finely asked to speak to a supervisor, some one pretending to be a supervisorcanme on I ask her where my 2nd Shed vac was, she said I only ordered one and paid for one so I should only get one. I explained to her the Add on the Internet and, the T.V. add said I would get two. Also the girl I had ordered over the phone said I would get two. I told her (the supervisor??) i expected to get what I paid for, ShE SAID don"t TALK TO ME LIKE THAT!! And hung up on me, I recalled 4 or five times and they wouldn.t answer the phone I feel this Complany is a RIP OFF and SHAM SCAM>!!!

This is the letter that i sent to National Express today, just to let you know people out there what kind of people´s working in that company

To whom it may concern: It is not only on my behalf but on the behalf of 8 other passengers I am complaining today. The bus 010 destination Cambridge, departing from London (Victoria) at 21:00 Hours, departed the station 16 minutes late. Apologies were given to me and some other passengers at the Victoria Coach Station, explaining the driver was "in the office on an urgent call" and that in five minutes we will be in our way. 16 minutes later, a driver tried to open the gates to let the passengers go through, and he did not even know how to open it. Later on when everyone was inside the coach, it took for the driver to leave the station about 6 more minutes. Me and some other passengers saw the driver "lost" clicking and pushing several buttons seeming he did not know what he was doing. It came to our notice that the front camera that lets the driver see the back of the bus was going on and off consistently for a while, until it stopped. After leaving the station, it took for the driver to leave London and the outskirts more than 50 minutes. Even turning into a narrow one way street. After realising he made a mistake, he drove the bus backwards and let the coach in the middle of the highway in the wrong direction until he could place the coach in the middle and take again the road he was supposed to take. As well he drove us 2 times around Trafalgar Square trying to get out of the city. Later on, when arriving upon Stratford Coach Station, he made a mistake as well and drove 2 more times around the area stopping in the wrong spot and insulting a customer that was waiting a coach with destination to Stansted. This particular man explained the driver he should not park in the wrong spot and confuse other customers that are waiting for the correct coach. The driver proceeded to close the door and continue the journey. Apparently everything was fine, and everyone was supposed to get back home relatively "on time", until the driver decided to stop near Stansted Airport by the Days Inn Hotel and take a 30 minutes break at 23:20 hours claiming he needed a break because he has been driving for 4 hours and it was against the law for him to keep driving. One of the passengers argued, telling the driver he has not been driving for 4 hours and that it was very late, the driver did not pay attention, proceeded to hop off and leave us all there. I personally called the emergency number, and a very gentle and educated man assisted me when I explained the situation. When the driver decided to stop I became worried since I was traveling with my husband which is ill with Cancer and needed his medication. I called again and explained the situation, the man who assisted in the call asked me where were we?, I hopped off the coach and asked a Truck Driver if he knew the exact address, as he said the place where we were I told the Customer Service Supporter, I was asked later on my mobile phone number and within 15 minutes I received a call in which I was told a driver from Stansted Airport was going to pick us all up and take us to Cambridge. I informed the rest of the passengers and we agreed to wait outside, when the driver after 30 minutes arrived, one passenger told him no one was going to Cambridge with him. The Driver then said it was fine with him, got on the coach, closed the doors and ignored everyone. I called again, and the man who answered the phone said National Express, then the signal was low and all I could hear were mumbles, when finally I could listen well, I said I am Maria Morningstar, this is the third call...I was interrupted by the man and I was told that why was I calling if all I was pronouncing were words like bluh bluh eh ah ah... I felt mocked, and I became ANGRY! I yelled back at the man telling him he should be more respectful because 9 passengers were stranded near Stansted airport at a parking lot without knowing what was going to happen next and also that he as a customer service provider should treat me with more respect because "WE" and "I" as a customer are the ones who pay his F... salary! The man started to insult me, telling me he felt disgusted to talk to a woman like me, and I told him he should reconsider his job as a customer service provider. I paid for a ticket, with no delays nor inconveniences. I was just asking for help because a poorly trained driver was ignoring everyone, which honestly is a bit insulting. Your employee hung up on me and then I got a call back. I did not answer because I seriously did not want to hear anything from such a rude and senseless man. He should have been more careful with his words. My phone was in speaker mode and everyone heard the way he talked to me, telling me he was not going to solve any problem and that he was going to leave us all there because he did not care. My husband then answered the call and another employee with an attitude told him I was rude, my husband answered back telling him he heard what the other guy said and clearly said in front of everyone he wanted to GO HOME! Afterwards, my husband passed my phone to the driver and within 2 minutes the coach that was supposed to pick us up arrived and everyone rushed to the driver when he hopped off. I immediately told my husband to get on the coach so he could take a seat and breath normally. I feel insulted, by the lack of expertise from the driver and specially by his attitude. When he seemed clearly lost, more than one person tried to help him to set the navigation GPS and telling him the correct post code from Cambridge, the man refused and because of that I am writing this letter. Just to let you know, I am publishing this letter in the newspaper and I would like an apology letter wrote by that rude man who spoke to me the way he did and insulted not just me but everyone tonight. You should reconsider having people like that providing customer service. I know that by first hand because I am a Branch Manager and I know that Customer Service Providers ALWAYS should try to make the customer feel supported, even in the most stressful times. As well I would like a full refund of my ticket.

I too as a previous complainer to this site purchased a ticket from National Express a very reputable company I was led to believe!!! Imagine my horror when I was contacted by my debit card company to ask me about a transaction made to London Borough Barking and Dag for £120.00 later that day. I had no clue what they where talking about so had to cancel my card to prevent any further fraudulant use. I since learnt that clicking an option to save money on my next journey with National Express activated some sort of scam to rob me of my money. BEWARE!!! National Express scum