I am 50years old with 30 years experience as a licensed insurance agent. So I have some experience in claims, but this is a nightmare!

My mother purchased a Cancer Policy underwritten by Mutual of Omaha. The actual policy was called “John Wayne" Cancer policy. I called the claims dept and asked what claim forms were needed to process a claim. The rep informed me" Oh, we don’t use claim forms, they are too confusing, just send us all your mothers medical records and we will pay the benefits’ available” . NOT!

After faxing over 300 documents, pathology reports, HC1500, and every document associated with her cancer. They paid $ 65.00 on over $ 80, 000 in bills.

Now I am told I need Diagnosis codes but no one there can explain exactly what the codes are or where to get them. They give John Wayne a bad name.

The only thing worse is their customer service. Avoid Mutual of Omaha.

I was a seasoned insurance agent and relocated so naturally I needed a job. Mutual Of Omaha has a great reputation so I thought it was a great fit. I began to write business and not get payed this is normal in insurance sales things take time to go through under writing and medical records. I worked for 2 months with out a dime just expecting it to all come in at once I delivered the policies (closed cases) pay day rite? Nope they hit me with all kinds of hidden fees that no one ever told me about and guess what I worked just to pay them. Two months just burning gas when it was $3.75 a gallon and running through my savings because it was all coming back to me. HaHa Please don't make the mistake I made all the recruiters tell you you will make 60k-70k by your second year and a lot of people make 100k+. Only the people that lie to their customers make the big bucks guess what thats fraud.