Music123.com

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Category: Services

Contact Information
PO Box 720, Riverton, Utah, United States

Phone number: 8885666123
www.music123.com

Music123.com Reviews

Kris January 7, 2009

Bad service

I ordered a $479 virtual keyboard product called Omnisphere six days before Christmas and paid 2nd day delivery to get to me well in advance.
The order never arrived.
The day after Christmas, I called customer service. They said my card didnt go through so the order was never sent. However, as he said this and tried the card, it went through. -->This card has a $10, 000 limit.<<-- I complained that no one ever notified me there was a problem of any kind by phone or email. So, they just let the order drop with no comment? He appologized and said he would send it right out. I asked them to send - and pay for - next day service. He put me on hold to get authorization. He got authorization and said it would be sent out next day service at their charge.
It arrived 5 days later, not next day.
What I got was not what I ordered. Instead of a $479 Omnisphere large box, I got a small package with a $5 guitar Capo inside. A Capo is a small clamp that goes onto a guitar neck to change the pitch and costs about $5.
I was the next hour on the phone to customer service, working my way up to speak with the manager because they said I would first have to send the capo back...have it checked in at the warehouse, and only after this, could they send me the product I ordered. This process would take 72 hours AFTER they received the capo in the mail - at my expense.
The manager I talked to seemed totally unconcerned with my problem and didnt seem to care at all when I told him I would never be shopping at Music 123 again. Too bad for me.
I feel I got screwed more than once and really have no recourse at all in this matter except to tell others about my experience.
At this point I am in limbo for at least the next week till I know if i will ever get my order from these people.

May 19, 2008

Bad company, poor customer service!

I placed an order with music123.com on 04/18/08 for a set of Lace Holy Grail Pickups (black) and the item was backordered. After the item was shown to be back in stock for about 7 to 10 days I emailed music123.com and asked them to ship my order. When the order arrived it was the wrong item. I returned the item and when I received the replacement it was the wrong item again.

I called customer service AGAIN and explained the problem. I was told I would receive a $10.00 in store credit for my gasoline and time spent running to the local UPS store TWICE now. I was told to watch the return item and as soon as it started to track the correct item would be shipped RED LABEL (next day air). Well mistakes happen and if all of what customer service told me had been true I wouldn't be spending my time typing this. Is the item music123 shipped me the 3rd time the correct item?

Well, I sure don't know because it was not shipped next day air it was shipped USPS 1st class. Hummm... not even express mail. The worst part is music123 could care less. Mistakes I can handle. I will not do business with a company that lies to me. Yes, I called to complain and was not even offered an apology. They can take their $10.00 store credit and shove it. I will never spend another cent with music123.com. It was after my problem with them I started searching the net and finding all the problems others have had with that company. music123.com = bad business. BTW music123.com is offering an awards program (which is why I was buying some stuff from them) where you get 100 points for each dollar you spend. at 125, 000 points you have enough points to get a $25.00 gift card. I should have over 130, 000 points but they are so behind in the record keeping I only show 20, 100 points. The other points are still "pending" By no longer doing business with music123.com I will lose $25.00 and the $10.00 credit they said they would give me. However, like I said I will not do business with a company that lies to me. I keep putting music123.com in this post so maybe the search engines will pick it up better.

Maybe someone about to order and searches the web will see how music123.com treats their customers. If the pickups are not the correct ones this time I'll get a refund. If the order had not been shipped or had I known I was being lied to I would have canceled the order.