MTN Ottery

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Category: Electronics

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South Africa

MTN Ottery Reviews

Kayla09 June 17, 2011
POOR SERVICE
I went to apply for a contract at Ottery Mtn on the 25/05/11 and was assisted by a Shameega. She advised that the application would take between 24-48hours to process and that I would get the phone then. When I called 2 days later she was not there and she had handed my application over to Wanita. Both of these ladies were completely clueless and not very helpful at all and the Shireenwho answered the telephone most times had no telephone etiquette. She was just as hopeless. I waited up to Friday 10th June for my phone and still did not get it and when I got to the store Wanita still had my application in her hand and no phone to show for it and then I cancelled. Now I am sitting with a problem with my sim which they went and changed over from Vodacom to MTN, don't these people know what cancelled means, I think they need training and customer liaison skills and they do not phone you back they expect you to call them. They are blaming everything on Mtn's new system, that is not the customers problem. Mtn sort out your staff with proper training and people skills. Their service is a total disgrace.

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