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mohamad Halas
May 15, 2011
No Customer respect
As a matter of fact Mostafawi family has a great name in UAE, but I had a very bad experience at there real estate office in Dubai, which they have recruited a short tempered and frequent memory loss guy. He briefed me that he will do all the best things thats possible on earth and told me come back day after(he mentioned that he will check with the Harbap) to complete the formality. I drove 45 min to reach there and called him on the way that i would reach his office by 5.45 pm, at first his reaction was wild, as i explained that i am coming from distant place, he said he would wait till 6 and a minute after that he will vanish. By gods grace i reached by 5.50 pm. when i went with cheque and ready to finish the formalities for the apartment he was in haste and started to yell at me.. I too lost my temper and complained there higher ups, but no use and said there staff is great and they never shout. it was very surprising that big business family took a prospective customer complaint with no positive action. Hey guys be sensible in business and learn some customer relationship management skills. After all these things i got a very good apartment at Mirdiff Shourq and Realtor was very nice that was my destiny.
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