I make a deal with a company named Platinum. The deal was I will buy the home alarm system if they remove the 5 year monitoring contract clause.

After a few short months, my contract was sold to Monitronics. No big deal I thought, until I decided I wanted out. They say I have to stay with them for 5 years, even though the 5 year clause was X'd out in my contract. They say if I don't pay, they will turn me over to a collection agency.

A second thing to mention. Just yesterday, my house alarm goes off. The cops show up, everything is good. My wife calls Monitronics to clarify what seal was broken. The Monitronics guy suggests that I was sneaking into the house in the back way and then leaving too slowly. He is suggesting I am doing something bad? What a ***.

Please, don't use this company! And don't use Platinum either! They are in bed together but you are the only one getting screwed.

My complaint is about people who complain about Monitronics and have no idea what Monitronics actually does. They monitor signals, that's it. They don't install your equipment, do not tell you lies about your contract terms, are not the ones who should tell you you need a permit, or you should have a phoneline for your alarm to work. That is the salesman and the one great thing about the salesman is whatever he doesn't tell you he puts in writing under that wonderful contract you sign. come on people, read what you sign. do not bad mouth a company because you failed prey to a salesman and did not read the fine print. And if you sign a contract and can't pay is that the company's fault? If you were the CEO of a company and let everyone out of their contract then you would no longer have a company.
People let's read things before we sign and point the finger at the right person

Momotronics and platium protection alarm system are horrible companies!the salesman that stopped by my home more or less pressured me into getting platium protection alarm system!they installed it that day but i have not been able to use it do to a bogus voice command on the system. it says garage door open when activated we do not have a garage. when i called i got the run around switched to differnt people then told to change the batteries! we are unable to open the system.i called again to no avail just got the run around!i with held 1 month payment because we can not use the system! was harrassed by monotronics, they kept calling my house saying i owed 2 months i have prove i only owed 1 month!i explained why i have not paid Jan.2010 payment and was given a run around again between monotronics and platiumprotection !was told nothing could be done about the problem and i had to pay 2 months owed before anything could be done or an installer sent out to check the system! or i could pay $2000.00 and they would come get the sytem but need the money up front. please do not get involved with thses companies!i am getting a hold of the b.b.b. of ohio! i paid the 2 months when i got my Feb.2010 bill but no one has come to check the system and now i get a voice activated call saying i owe money! thinking about getting an attorney!

I signed a 3 year contract with Monitronics. I fulfilled my 3 year committment and went on month to month billing. After some time I moved out of the house where the alarm system was installed, but rented it out to tenants who wanted to have the alarm system activated. So I call Monitronics and schedule a service appointment because the alarm is not working. They send out an independent dealer who arrives at the house and says the alarm is not working because the phone is not operational. Well the tenants had been in the house for at least one month and did have the phone system up and working so none of us understood what this guy was talking about, because we could pick up the phone and hear a dial tone, but according to him, when he tested the line, he said he could not hear a dial tone. Anyway - we call AT&T to come out and check the line - who miarculously is there within an hour. They check the line and of course there is no issue with it. I call the idiots at Monitronics again and request a service technician be sent out to correct the problem with the alarm system. So as I am making an appt with Monitronics for the service technicial, I am telling them that I do not expect to have to pay a second service charge, because the guy could have and should have fixed it the first time. I was assured that there would not be an additional cost for the second visit. The first bill was $91 - for nothing! So the guy comes out (the same guy) exactly one week to the day, later. He finds that there is nothing wrong with the line, which is suspicious because AT&T never touched a thing! Anyway he comes, he fixes the system and wants my tenant to sign a bill for an additional $125. My tenant gets me on the phone and I explain to the technician that I was told I would not receive a second bill because no work was completed the first time. He says that Monitronics is wrong and that he expected to be paid. Well I did not pay him. I spent days and days, including the day of service on the phone with Monitronics who is now telling me that they cannot find the rep who told me that I would not be charged, but that because I was no longer under contract with them that I would have a bill whenever a service technician visited my house, whether or not they did anything. This was contrary to what I was told prior to rescheduling the technician to come out. After weeks of going back and forth with Monitronics, while I thought it was a still active investigation, they sent me to collections. I absolutely would not recommend them or their services to anyone. They give out mis-information and when customers make decisions based on the wrong information given to them, the customer has to pay the price. Now that I am in collections, I am going to give them their $249 so that I will never have to deal with them again. Never, ever again!

This company is a fraud. I was giving a receipt for a service move only for the company to charge me something else. the original copy of the receipt was revised after the carbon copy was giving to me. Unbelievable!!! This company is a cheat.The most horrendous service i have ever seen. Forging or modifying a document without the other parties consent is fraud and a criminal offense. I have been trying to speak to someone high up to resolve this with no luck. No one should sign up with this company. It took this company over 2 months to complete the move because of their incompetency.