Most alarm companies provide terrible service, but Monitronics is absolutely the worse. After using 2 other larger companies, I thought going with a smaller one like Monitronics would be better, but I was wrong. Terrible system, terrible customer service, deceiving rates, and I caught one of their account resolution people calculating my bill wrong twice. She knew she was incorrect, but did not even apologize. They hire incompetent people which should tell you about their service. Here's a example, I purposely set off my alarm once a month for testing...it took them at least 6 mins to call me back. 6 mins!!! Imagine if this was your home. Would you be happy if it took 6 mins for your monitoring service to call you back once the alarm went off. 6 mins!!! WTF!!! See for yourself if you don't believe me.

I signed a 3 year contract for Monitronics service through Secutiry One Alarm company on 7 July 2007. The system has worked sporadically over the years. I even discovered during a service call that was made in 2009 that my system was not being monitored because I had switched to a digital phone service with Comcast which was incompatible with the system. None-the-less, I continued to pay for service. I called Monitronics on 30 March 2011 to cancel my service. Per my phone call to the Monitronics customer service representative at 1:20PM on 30 March 2011, I cannot cancel over the phone, but must do so in writing AFTER they send my new password in the mail, and then only after 30 more days of service. I want my service canceled, and canceled now. I did not change my passcode and I am not waiting to incur yet even more charges for a service that is not working and that I do not want. If it changed subsequent to this, it did not do so with my knowledge or approval. The original reason for my request to cancel is that I have not used the system for over a year as it had been deactivated during remodeling and it never worked properly before or since. However, after speaking with the Monitronics customer service representative and going through all the hassles of getting my service disconnected, I am now canceling for poor customer service and despicable business practices. I have contacted Monitronics, the Better Business Bureau, and my local state Representative to let them know of Monitronics questionable and predatory business practices that prevents one from discontinuing service in an expedient manner without incurring additional costs. I surely will never even consider Monitronics service again nor will I ever recommend its service to anyone else. Monitronics should be embarrassed and ashamed of the way they treat its customers - or should I say its former customer. I have complied with all the requirements the customer service representative said I needed to do in order to cancel my account. I expect immediate cancellation and immediate confirmation from Monitronics of the same. This is clearly an abuse of policy in order to continue billing for a service that should be discontinued as easily as it is to set up. Tell everyone you know: DO NOT USE MONITRONICS FOR ANY REASON - EVER!! I notice that the Complaints Board and other forums are full of complaints about Monitronics poor service and predatory business practices so buyer beware!!!

These people scare me. I was with them for 5 + years. When I tried to cancel my account, they used some scare tactics on the phone, he also said I could transfer it to a friend/family member, I haven't been on a contract for years, I was taken aback by both the scare tactics and the suggestion that I transfer the account to a friend, (really, are you kidding me) then thought wow if I ever get another alarm service, it won't be monitronics, I was told I needed to send a letter, so I sent a letter in December canceling my service. It is now late March, and they won't stop harassing me by phone, both land and cell #'s. I'm not sure if my only option is a lawsuit, or how to stop the harassment.

Same complaint I read many times on this site, after 40 months decided to cancel. Must be done by mail they did not specify this when I spoke to their Rep. I will send my notice certified and request a reciept. Thanks to the "WHINERS" as some one referred to all of us "Happy Customers"

All of you people are complaining about cancelling service, collection calls, an faulty equipment...first off if you thoroughly read your contracts before signing rather than behaving like a child at Christmas due to all the free equipment maybe you wouldv'e seen that fine print of 36 month contract. Which you had already been informed of from the technician over the phone before the installation department even came to your house! Which I know for a fact cause I work for the sales department!!! As for collection calls...you get those from not paying your bill. Just like credit card companies do as well. If you'd pay your bill which you agreed to in the first place...you wouldn't get called. So pay your bills!!! Take responsibility for yourselves an stop bad mouthing Monitronics due to you being irresponsible! Monitronic's has saved many lives, homes, pets, an priceless items an keepsakes for 1000's of people maybe if all those people took as much time telling their stories as all of you "unsatisfied wronged customers" which is 100% due to your own negligence than maybe we'd be able to save more people from tragedies!!!