My service was interrupted at 10:15 am on July 8. Within 10 minutes I had contacted customer service and realized our bill was past due and we had been disconnected...totally our fault and very embarrassing. But...it is 12 hours later, 11 hours since my online payment cleared my bank with at least 10 phone calls back to customer service had various explanations and a little sarcasm and still no service. We are a busy insurance agency with over 100 calls per day that will pay our account in full as soon as possible and do business elsewhere.