My credit card number was stolen by a hacked website. One of the charges was to Momentum direct. I tried contacting them which is impossible. My account was canceled. Three to four months later I get a letter from a collection agency saying I owe momentum direct $88. They included a picture of "my check" that was bad. Not my check at all, a totally bogus forgery. I called the local Police, of Magnolia, TX. Maybe if enough people call the local cops 281-356-2500 they'll shut these guys down.

I was fleeced by this company. I asked to have the service terminated. I returned the product and they promised to refund my money. I never received the refund. They resumed the billing and I was not monitoring my bank statement that closely. I've been billed seven times subsequently for a total of $412. When I called my bank, they told me that they can't do anything. I have to close my account and go through the process of notifying all the legitimate companies I deal with that the Account has been changed. This company should be stopped from dealing thought the internet and defrauding people. They now don't answer phone calls but are probably still draining the unsuspecting.

First off, their current phone number is 1-281-356-9939 and their supposed email address is [email protected]. May all of your wraths rain heavily on this scamming piece of poo.

Now I had no idea this site existed and that there were so many complaints about this company, and so I stupidly went ahead and ordered the free trial for this product. I was charged yesterday 49.95 and was already charged 4.95 a while ago. I had indeed received the free trial bottle at my own house, but I had only kept it for 2 DAYS before I received this 49.95 charge that overdrew my account (which adds an extra 35 dollar charge at Bank of America). This pisses me off to no extent.

Here's how they did it. The first day I called about the free trial having only been charged 4.75. An Indian man answered and canceled my account for me. Immediately after this conversation, my bank account was charged 49.95. Today I called to ask about this and the Indian man answered again. He told me now that I had TWO accounts open and only ONE had been canceled.

THIS COMPANY MADE UP AN ACCOUNT UNDER MY NAME WITH THE PREVIOUS START DATE AND CHARGED IT TO GET AROUND THE CANCELLATION!!!

That is how it happened and it is angering me. This is the letter I wrote to the liars...:

Hello, Momentum Direct. My name is Ben Walters and my phone number is ------------------ (taken out for I do not know you people =)). Feel free to forward this email to your supervisors until it reaches the highest rung on the ladder - the higher up, the more chance of this getting either resolved or ignored. I received a bottle of pills 3 days ago and returned it immediately. You have not gotten it back yet, apparently. I called your current phone number and a very timid Indian man told me I only had one account open and that it would be canceled with my consent. I believed him, he "canceled my account", then we let each other go. I was charged yesterday, immediately after talking with this man, $49.95. I called today after finding out that this fraudulent charge had overdrawn my account, merging with the 35 dollar bank-overdraw fee. A timid, Indian man answered again. I gave him my information and asked him why I was charged. He told me this time that I had TWO accounts open, that only one was canceled, and that the OTHER account than the one I called about was the one that was charged. This is undoubtedly a lie, since I would VERY SPECIFICALLY remember making another electronic check transaction (since I only use my debit card number aside from that ONE purchase of $4.95 from you) and I only have ONE shipping/handling fee on record.

Your company has a nasty reputation on every complaint board I've visited and I'm not looking to cause any trouble, but I'm looking for an immediate refund from this fraudulent problem and for my original/any-made-up-accounts to be immediately closed and refunded any charges put on them. If you refuse or lie about giving me back my money within a proper time, I will personally have your company sued for fraudulent activity by the law firm I work with and I will call upon my fellow complaint-board members as witnesses. I called my bank and have made a new account with it, which you will never get the chance to touch, and have transferred my now-NEGATIVE balance to my other account, which will begin to recuperate from the damage you caused. My bank told me that a week is the maximum amount of time a refund should take, so please try to have this refund processed quickly to avoid any more money loss on your part and on mine.

Thank you and have a spectacular day.
Sincerely

Ben Walters

....And I mean every damn word of it.

~~Ben

I, like the others who have complaints, sent for the free trial then have been charged 49.95 and 58.93. I have never received any product. I called the number and talked to someone who said they would direct my complaint to the "home office" and I would receive a refund.

After reading these other complaint I realize this will never happen. I can't believe I was this stupid. In this day and time I should more careful. I just hope we can stop this company before they get away with more people's money.

Contacted and spoke to a representative and they stated they would cancel my account and future charges. Never refunded the cancellation and charged for the next month at a higher amount than it was agreed to. Now the phone number is disconnected and I placed a stop pay on future charges which the bank charged me a fee for that. But they cannot guarantee that will stop it if they do not charge the same amount as they were supposed to. Also tried to dispute with the bank and they said since I authorized the first transaction, its not a dispute and there is nothing I can do. Well i am doing something by cancelling my account with my bank making complaints and filing reports everywhere.