My so-called "authentic" $289 Louis Vuitton handbag had a break in the shoulder strap so I sent it back to repair (there is a 12 mo. warranty). A month later they sent it back to me without fixing it. Their Customer Service said I was responsible for shipping (even though it was under warranty). I then paid to have it sent back to them. It was received/signed for over 3 weeks ago but no one at the company picks up the phone, responds to email and they still have my bag. I would definitely like my money back and have no way to contact Mohega.